How to unlock my disabled iCloud account?

Please help me to unlock my iCloud account



[Re-Titled by Moderator]

Posted on Oct 21, 2024 03:54 AM

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4 replies

Oct 21, 2024 05:03 AM in response to xaxa80

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple Account is locked, not active, or disabled - Apple Support has solutions for three frequently encountered reasons for an account to be disabled/locked/not-active:


● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this document: If you forgot your Apple Account password - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple for support and service - Apple Support


● If your account says “Account [is] locked”, or it is inactive, you might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support


● According to various posts, Apple may also permanently lock accounts for various reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If none of the above apply to you, that may be the case here. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You are likely doing something to trigger security measures at Apple's end. You will have to see if your activities meet any of Apple's conditions in the support article and then stop doing things the way you have been.


If it's another reason then post here with details.


Oct 24, 2024 04:47 AM in response to Summers112

Summers112 wrote:

Can you guide me how to remove my lock iCloud on my phone

That is not the same topic as being discussed in this conversation. Please start your own topic.


Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, the original receipt from Apple or an Apple approved vendor, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; return or recycle the device.



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How to unlock my disabled iCloud account?

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