Ineligible refund request for cancelled subscription
My card was charged after I cancelled a subscription and I requested a refund but was told I am not eligible. I don’t understand.
[Re-Titled by Moderator]
iPhone 12 Pro Max, iOS 18
DId you cancel the subscription properly?
Managing auto-renewing subscriptions -
If you want to cancel a subscription from Apple - Apple Support
You might need to scroll down to find the Cancel Subscription button.
Scroll further down the link for instructions for non-Apple devices.
Things about subscriptions;
⁃ Deleting an app does not cancel the subscription.
⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.
⁃ Many subscriptions are set to renew automatically until you cancel them.
⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.
⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.
⁃ An expiration date means the current subscription has been canceled but is available to use until that date.
⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.
This is a user to user forum. No one here works for Apple. No one here can assist when Apple denies a refund.
M1 Mac mini, macOS 15.0.1; Watch, series 10 GPS-only, watchOS 11.0.1; iPhone 16, iOS 18.0.1; TV 4th Gen, tvOS 18.0.1; HomePods, audioOS 18.0.1 and Airport Express w/ Airplay 2