USB Hub not fully working with 2024 MacBook Air

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Level 1

1 points

USB Hub not fully working with 2024 MacBook Air

I have a USB Hub (Anker 8383 USB-C 10Gbps model). It has an ethernet port, HDMI Monitor port, and several USB ports.

When I try to use this USB Hub with my newer laptop, a 2024 MacBook Air running Sonoma, only the HDMI Monitor part works. The keyboard and Ethernet part do not work (nothing happens when I type on the keyboard and the wired network shows up as Disconnected).

When I plug the same hub into my older laptop (2019 MacBook Pro running Sonoma), everything works -- monitor works, keyboard responds, and network works. Looking for help getting this working with my newer laptop

I'm comfortable working inside the Terminal and would be okay using Terminal commands to troubleshoot this.

MacBook Air 13″, macOS 14.6

Posted on Oct 20, 2024 10:33 AM

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Answer 1

benhsu Author

Level 1

1 points

Oct 20, 2024 11:22 AM in response to benhsu

I troubleshooted a little more with System Information.

It seems my Anker Device has two hubs

on the older MacBook Pro, System Information shows

USB Bus

-> USB Hub 2.0

-> Keyboard

-> USB Hub 3.0

-> Ethernet device

On the newer MacBook Air, it shows just the hubs, no devices

USB Bus

-> USB Hub 2.0

-> USB Hub 3.0

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Answer 2

benhsu Author

Level 1

1 points

Oct 20, 2024 11:44 AM in response to benhsu

I figured it out. I went into System Settings -> Privacy and Security and changed "allow new devices to connect" from "ask every time" to "always allow when I'm logged in"

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