my child purchased something without permission. I have not been refunded
Hi There,
My child purchased £92 worth of in app game items without my permission. This is the first time it has happened. normally requests buy is ON. But I removed it as I said yes to one in-app gaming item and forgot to put it back on.
I requested a refund. Apple said no so I appealed it and asked again. Apple gave me credit for one £4.99 item but said the rest was not eligible for a refund.
- Why is one item refunded and the rest not eligible.
- How can I contact Apple to question this
- I understand I didn't successful put purchase to buy back on but it was an honest mistake and £92 for skins and gems makes me feel ill. How can I continue to request a refund?
iPhone 12, iOS 16