You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

New iMac very slow to render large TIFF files

My newer iMac (2020, 10 core i9, Radeon Pro 5700 XT, 64GB DDR4, Sequoia 15.0.1) is VERY SLOW in rendering large (250MB+) TIFF files in PREVIEW and all APPS, compared to my older iMac (2017, Quad Core i7,Radeon Pro 580, 40GB DDR4, Ventura 13.7). This issue is long standing, iMac in question has passed Apple tests at Apple authorized repair center, with a clean bit of health but the problem remains! Anybody out there with similar problem? I was expecting more from my newer iMac!

iMac 27″, 15.0

Posted on Oct 14, 2024 3:25 AM

Reply
46 replies

Oct 18, 2024 2:09 AM in response to BDAqua

Good morning everybody! I have not followed your instructions BDAqua, YET, but further investigation on my behalf revealed following: The problem of slow rendering ( TIFF PHOTO FILE 500MB) appears to apply ONLY TO PREVIEW! My photo Apps AFFINITY PHOTO, DxO PHOTOLAB 6, TOPAZ GIGAPIXEL AI, they ALL, open and render instantaneously, same file on disk or external drive! PREVIEW takes 2 1/2 minutes to fully render! Any thoughts on that? Hardware ( I doubt it) or Software? Thank you for your patience and support.

Oct 18, 2024 5:40 AM in response to vasileios225

vasileios225 wrote:

The problem of slow rendering ( TIFF PHOTO FILE 500MB) appears to apply ONLY TO PREVIEW! My photo Apps AFFINITY PHOTO, DxO PHOTOLAB 6, TOPAZ GIGAPIXEL AI, they ALL, open and render instantaneously, same file on disk or external drive! PREVIEW takes 2 1/2 minutes to fully render! Any thoughts on that? Hardware ( I doubt it) or Software?

The physical size on disk of any modern image format isn't very significant due to compression. This can be a problem for JPEG files which are very highly compressed. The problem is that the physical dimensions of the image may be very large.


Most professional apps are prepared for the possibility of such enormous images and will load the image in chunks. Preview is relatively simplistic. It will simply try to load the entire image at once, causing high levels of swap usage. On top of that, it may still try to divide the image into chunks because the video buffer isn't large enough. So if you are only seeing the problem in Preview, that is the most likely cause.


A contributing factor is likely the differences in operating system versions. Apple tends to rewrite the Preview app every year. And every year, they get it wrong. I've already confirmed that Preview doesn't even handle colorspaces properly. That's really bad. So it wouldn't surprise me if there are other parts broken too.


Most TIFF files don't have very high levels of compression, so this usually isn't a big problem. However, there really isn't any true "TIFF" format. It's more of a specification. There are ways to construct TIFF files with extremely high levels of compression. In fact, you can construct TIFF files using JPEG compression. I've even seen TIFF files with WebP compression. Those images are unbelievably slow to render.

Oct 18, 2024 9:23 AM in response to vasileios225

You have a lot of junk apps installed guaranteed to slow down disk access. The Mac OS does not, in any way, need help with its own file system. Add-on software included with third party drives only succeed in adding complexity to data access. Which means everything is slower, and greatly increases the possibility of corrupt data.


Remove anything to do with:


Western Digital (WD)

Samsung


Never install any of the junk that comes with third party drives. Ever.


Do you actually have a RAID set up? If not, remove the LaCie junk.


Do you really need software like Citrix? As a general rule on Macs, any and all AV / security software is a waste of money and system resources. I would strongly suggest you remove it.


Remove Chrome and its launch daemons. I really don't get what people think is so great about Chrome. It's a known, massive resource hog. On top of that, from the moment you turn your Mac on to the time you turn it off, it is constantly sending anonymized data of your computer and web usage to Google's servers. Chrome doesn't even have to be running. The keystone agents…


/Library/LaunchDaemons/google.keystone.agent.plist

/Library/LaunchDaemons/google.keystone.xpcservice.plist


…do that by launching apps buried within the Chrome app, which load at startup. And then there's this.


We don't allow any software written by Google on our Macs. Not Chrome, Google Earth, or anything else. Google's real business is collecting marketing data. You are their unwilling and unpaid source for it when you use any of their junk. If Safari isn't a browser you care much for, try Firefox or Brave. If you have one, you do not need Chrome to access your Google/Gmail account. You can do that from any browser.


Brave in particular is an excellent replacement for Chrome. It’s built on the same open-source Chromium web code, but without any of Google Chrome’s intrusive data harvesting. What makes it a better alternative are dumb web sites (like some banks) which insist you use Chrome for access. In almost all cases, Brave also works.


And yet another reason to never allow any app written by Google on your computer.


Google told users that when using incognito/private mode, Chrome would not track your usage, or collect data. They lied. It did anyway. Google has now agreed to settle the 2020 lawsuit with a five billion dollar fine.


But even so, according to another article on the lawsuit, that 5 billion is still a drop in the bucket to what Google has made on the collected data.


Remove Chrome and its daemons. Never install it again.

Oct 19, 2024 12:36 PM in response to etresoft

Hello everybody, as promised I am reporting back with the problem I am having. I just have Erased, my iMac, and reset it to factory settings. I have reinstalled OS Sequoia 15.0.1. Nothing else installed. Just connected external drive to access my TIFF PHOTO file. Just like pure iMac out of the box. Well problem of SLOW RENDERING REMAINS!! Tried with same external drive the same TIFF file on my old iMac and it opens and renders in an instant! Well this beats me, really frustrating!! I suppose I have to live with this problem, as I can’t think of anything else to try! So much for a newer, faster and expensive iMac!!

Oct 19, 2024 2:26 PM in response to Kurt Lang

Thank you , I will try and come back to report. I have been thinking all along that this could be a hardware issue, and now it’s confirmed that it’s not a software problem, after the total Erase. Mind you this iMac has been declared fit by Authorized Apple Service Center. I agree a bad RAM or bad graphics card, are the things to suspect. I must admit if I didn’t have my old iMac to compare against it, I might have thought that this normal!!

Oct 20, 2024 6:13 AM in response to vasileios225

vasileios225 wrote:

• Used a LACIE HD external drive to load another LARGE PHOTO TIFF FILE 350MB / no improvement
• Downloaded AFFINITY PHOTO, a photo application, and yes I confirm that LARGE TIFF FILES open instantly!! But I have noticed that a 500MB TIFF FILE opens as a 100MB FILE with AFFINITY! So this could be misleading
So the basic problem with PREVIEW remains and I am now suspecting the graphics card! My iMac is still covered by Apple Care, but I would imagine that I would have some hard time to convince them to replace the card, especially after they have declared the iMac as OK, passing all diagnostics successfully!

All of these file sizes are irrelevant. I don't know what you mean by "opens as". Let's circle back around here. Where are these TIFF files coming from? Can you download a similarly sized TIFF file from some public source and experience the same problem? If not, then the problem is likely in the file.


Apple didn't name "Preview" incorrectly. It's not "Apple Super Pro Photo Editor". It's "Preview". It's not going to open every file under the sun. It's designed to open those cute AI-generated files that people post on Facebook - and that's it.


And yes, I've done it once again. I've asked more than a single question in a post. I don't understand why people feel that it's easier to erase a computer, restore the operating system, and take it to Apple for hardware repair than to simply respond to a question or download a file from the internet.


What you describe is, indeed, well within what most people would call "total failure". However, it's really odd that you would experience this kind of 1985 performance only on one specific operation with one specific kind of file with one specific app. And you haven't noticed any other anomalies after using this computer for some unspecified "long standing" amount of time? Again, really odd.


I'm afraid there is one, and only one explanation for this. Your TIFF files are corrupt or unusually encoded to the point where one specific, consumer-grade, known-buggy app is struggling to open them. And you think replacing internal components with some factory-return, second-hand refurbished parts is going to fix it?

Oct 20, 2024 8:34 AM in response to vasileios225

Per etresoft, we need to back up a bit. Forget hardware for the moment.


As mentioned, Preview is a free, and is (let's just say it) a junky app. It is very simplistic and has never been very good. There always seems to be something goofed up from one major upgrade to the next. Such as about five OS versions back, if you opened a CMYK image, it either displayed green or solid black.


It wouldn't be an unfair guess to say the version of Preview in Sequoia has a bug the Ventura included version does not. Which could easily be the reason you see such a difference between them. Especially when Affinity Photo opens the exact same image instantly.


Try this. Open the image in Affinity Photo. Choose Export (an export is the only way to save a non-native Affinity file format from their apps). Choose TIFF as the format and save it with a new name to the desktop.


Now, open that newly exported TIFF in Preview. Does it still open glacially slow, or does it snap open?

Oct 21, 2024 3:20 AM in response to etresoft

Thank you Etresoft for your expert guidance. I did download those 2 files and here is what I get: 240MB file, old iMac (Ventura) instant opening and near instant rendering. New iMac (Sequoia) 1 minute to render! AFFINITY PHOTO unable to open either file with message ‘The file type is not supported’. TOPAZ GIGAPIXEL AI, renders near instantly.

544MB file, old iMac 5 seconds to fully render, new iMac 8 minutes to render!!

I am glad that it has been proved that there was nothing wrong with my TIFF FILES and that the problem is REAL , just with new PREVIEW. So the problem lies somewhere in my specific new iMac, as there are thousands of iMac users out there, some professional Photo Editors, which I am sure that they would have come across this problem and would have had raised a voice. So far no ‘me too’ comments. Your thoughts on the way forward. My take is hardware, maybe graphics card, but I can’t explain that some 3rd party Apps do work properly! Thank you again.

Oct 21, 2024 4:16 AM in response to Kurt Lang

Hello Kurt, thank you for your reply. I have followed your instructions and have exported 2 files, with Affinity, one TIFF RGB 8 bit 185MB and one TIFF RGB 16 bit 500MB. Old iMac (Ventura) nearly instantaneous opening and rendering, new iMac (Sequoia) 185MB FILE 1 minute 40 seconds, 500MB FILE 2 minutes 40 seconds!!

Both files open and render instantly with AFFINITY.

Please read my answering post to Etresoft, as confirmation that there is nothing wrong with my files, as I tried TIFF files downloaded from public source, with same or worse results!

We have now established, I think, that the problem lies somewhere in my iMac, reference specifically PREVIEW.

As I have already mentioned to Etresoft, I can’t imagine that thousands of iMac users have not noticed this particular problem with their machines, so it must be something wrong with my iMac. Your thoughts please on the way forward?

Oct 21, 2024 1:26 PM in response to Kurt Lang

Yes I am scheduling a visit to the Apple Service/Support for help. Hopefully they should be able to track down this problem with my iMac, as it doesn’t appear to be shared by any other user. Actually it would be embarrassing if it did! I must thank you again for your expert guidance and help. As I have already said to etresoft I will come back to report any positive development.

New iMac very slow to render large TIFF files

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.