How to restore in app-purchases within a family

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Level 1

4 points

How to restore in app-purchases within a family

My daughter originally made all Toca World in app purchases under my apple id on my iPad. She later got her own iPad with her own apple ID and we set up family sharing. When in Toca World, if you scroll to bottom of store, there is a button to restore purchases. My daughter gets an error when trying to do this. I downloaded the app on my phone and performed the same scenerio as above and it worked. The issue is that you cannot directly restore in-app purchases across a family even with family sharing enabled. However there is a workaround.

I restored her bought items, by signing her out of app-store on her iPad and signing in as myself. Then we opened Toca World and restored bought items, and now everything was restored. I then signed out of app-store on her iPad and she signed in again. All her bought items where still visible in Toca World.

Side note for users with old devices: To get this working I had to disable end to end encryption (advanced data protection) on iCloud for my account, because otherwise I could not login to her iPadOS 15 device - it is too old for advanced data protection. After signing out of her device, I could reenable end to end encryption on my account.

Posted on Oct 11, 2024 11:51 AM

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Answer 1

Limnos

Level 10

418,867 points

Oct 12, 2024 5:02 AM in response to Hr_Jan

I'm surprised you were allowed to sign in and out like that.

—> View and remove your devices that are associated with your Apple Account for purchases - Apple Support

‘When you try to associate a device that was previously associated, you might notice a message that says, “This device is associated with another Apple Account. You cannot associate this device with another Apple Account for [number] days.” You might need to wait up to 90 days to associate the device with a different Apple Account.’

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