Crash on pages , keynote and Numbers

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JaySmithm Author

Level 1

5 points

Crash on pages , keynote and Numbers

Im having issues with my apps. It keeps crashing! Please see reports

Translated Report (Full Report Below)

-------------------------------------

Process: Pages [1416]

Path: /Applications/Pages.app/Contents/MacOS/Pages

Identifier: com.apple.iWork.Pages

Version: 14.2 (7041.0.109)

Build Info: Pages-7041000109000000~4 (1A109s)

App Item ID: 409201541

App External ID: 866884087

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2024-10-02 10:25:49.4784 +0200

OS Version: macOS 15.0 (24A5298h)

Report Version: 12

Anonymous UUID: F7EDD660-7B42-8F74-925F-9798521C4B6E

Time Awake Since Boot: 870 seconds

System Integrity Protection: enabled

Crashed Thread: 15

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000004

Exception Codes: 0x0000000000000001, 0x0000000000000004

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [1416]

VM Region Info: 0x4 is not in any region. Bytes before following region: 4296343548

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

MacBook Air 13″, macOS 15.0

Posted on Oct 2, 2024 1:27 AM

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Answer 1

Top-ranking reply

VikingOSX

Community+ 2024

Level 10

116,099 points

Oct 2, 2024 9:28 AM in response to JaySmithm

Either that error message is caused by an Apple server-related issue, or you might try temporarily signing out of Find My or Apple ID and signing back in. Even rebooting your Mac before trying an installation. Quit and remove any anti-virus software if you have that installed.

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Answer 2

Oct 2, 2024 3:44 AM in response to JaySmithm

Since Apple has not released any new Mac hardware since macOS 15.0 was officially made available from the Mac App Store, the current version that you should have installed would be 15.0 (24A335). Pages v14.2 was not qualified with newer and stranger (24A529h) versions of Sequoia. Neither was Numbers or Keynote v14.2.

I am using Pages v14.2 on macOS Sequoia 15.0 (24A335) and it works just fine and does not crash. Use it with the correct version of macOS Sequoia and your crashes will likely cease too.

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Answer 3

JaySmithm Author

Level 1

5 points

Oct 2, 2024 7:55 AM in response to VikingOSX

Thanks VikingOSX,

I realised that I need a software update, The only issue I have now is as soon as it is nearly downloaded I get a error message "Failed to personalise the software update" I am currently on a farm in South Africa with very bad wifi and will redownload when I'm near better speeds.

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