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A payment was made by check to Goldman Sachs to my Apple Card account. Goldman Sachs cashed that check on August 12, 2024. They have YET to credit my account. I have called 6 times! It's still not showing payment to my account. This is for almost $600.00 dollars. I have a copy of the cancelled check showing the date they deposited it. Anyone else had this problem or suggest who I can talk to?
iPhone 14 Pro Max, iOS 17
What did Goldman Sachs say when you called?:
Contact support directly with questions by calling 877-255-5923.
There is also a web portal:
You can manage Apple Card and the Apple Line of Credit feature using the Apple Card web servicing portal by signing in to card.apple.com with your Apple Account.
Legal - Apple Card & Privacy - Apple
I assume you did not have an Apple device to make the payment and needed to send a check at that time. Definitely not the preferred method, but is an option when the device is missing or lost. Continue to follow up with Goldman Sachs.
I just spoke with them again and the investigation is still on-going. Yes, I was not able to pay that particular payment with my phone. They said they track the check by my banks routing number and account number. Maybe they will figure it out??
I know what you mean, it’s never a problem until it becomes a problem. 😀 I do know they have changed the mailing address several times. I’m thinking maybe you used an old address. Yes, they obviously received it and cashed it, but it also wasn’t properly applied to your account. Did you have your account number on the check etc.?
They will figure it out. Sorry it is taking so long. Make sure to document and track any interest charges that may have occurred so you get those refunded as well.
Did you call Goldman Sachs and get prior approval for the check before you sent it? Where did you get the address as to where to send it?
I called to get the address. It's not the first time payment was made by check and it was no problem.
Payment not credited to my account
