iPhone 16 Pro not turning on

Well just got my son and iPhone 16 and had it for one day and it isn’t starting up! So frustrating brand new phone and so far the worst experience with this phone. Maybe a recall should be in the works. Seeing this happening to everyone with their iPhone 16 pro. Ugh .shouldn’t have gotten this new model . Very frustrated!

Well, I’ve got bad news for you. I had the same problem multiple times jump through 1 million hoops at the Apple Store had no end of problems getting my new phone started up again because they never did figure out what was wrong with the old phone but guess what? The new phone is exhibiting the same behaviour three weeks later I get up this morning phone will not turn on 50+ hard resets later it turns on. I’ve been an apple fan since the 1984 McIntosh commercial. And I am as depressed and saddened by the quality of the products created in China by the way by this company.

C_P_See wrote:

Adding my voice to the chorus. Only difference is mine restarted in about 1 minute, while plugged in. Same base circumstances. 16 base 2 weeks old. iOS 18.0.1

Then why haven't you updated to iOS 18.1.1, which was released more than a week ago, which also might help you>

This is really sad ,I have tye same problem with IPhone 16 pro which doesn't come on anymore since this morning.

Apple really doesn't care about quality anymore. I can't imagine I bought this phone two months ago and I'm already having quality issues with it.

ReidKHesterPh.D. wrote:

My thought was that if enough of us make a stink apple might put some resources into solving this issue.

Making a stink here on this user to user only forum, which Apple doesn't read for feedback is kind of pointless. And assuming most people have such an issue is also not reality. I have two iPhone 16 Pro's (one Pro and an Pro Max) and I know many others who own an iPhone 16 Pro, and none, including me, have any issues.

The best solution for anyone who is having an issue, is to show their phone to Apple at the Genius Bar. Complaining here will really accomplish nothing.

Tech support agents never do nothing to give us a real fix. All they know is the reset mantra that never sorts out things.

I’m having issues with Spoken content and the Siri neural engine text to speech in my iPhone 11 after reinstalling iOS 18, I spoke with 3 agents and absolutely none of them were willing to help me. I speak Spanish as my native language and the voices that i’m having issues with are in Spanish, so the agent told me that nobody from the accessibility support speak Spanish, so he refuced to continue helping me.

If there are millions of iPhones around the world, I’m sure that a vast majority of them are having an issue, doesn’t matter if it’s hardware or software, and Apple never does nothing to correct them unfortunately

Please help me. I’ve tried everything. Yes, I did have it plugged in when I turned it off last night. I don’t think it was fully charged when I turned it off. Have only had it for a week. So glad I held on to the 13 max pro I told my dad I would give him. What about people who do not have Mac computers or computers at all?

My phone also not turning on 5 times happened since I received delivery from apple 26/11/24 also apple support not good I always buy every year new phone. This morning also happened I was on phone with apple support but after 45 minutes phone cut off .

I tried that and it didn't work. I think my phone has decided it no longer wishes to be a phone and instead is now a brick. I have an appointment at the genius bar in a little bit. Hopefully, they'll replace it because at this point, I don't think it will ever have life again.

Update: If you try the hard reset with no luck, you need to go to the Apple store. They attempted a manual hard reset and nothing. They have a mechanism in the store that they can run to basically for a reset that is not the volume up, volume down, power button, and nothing. They also ran an HDI to power on and he said it was essentially a "this phone will never power on ever again." They do not know why it did this and the phone was received 1 month and 4 days ago. Going to the Apple store and them running the HDI to power on will definitively tell you if there is any hope left in the phone. It's wildly inconvenient but at least there is an avenue to get answers.

So I have the iPhone 16+, which I bought and set up on December 8, using the side by side method from my iPhone 11. I had my battery down to 7% last night before I plugged it in to charge (using the USB c cable that it came with and a 12V adapter) before turning it off for the night to let it charge. My iPhone 16+ is on iOS 18.2.

This morning I could not turn the phone on, so I had to keep trying using the reboot method - I plugged it into charge further thinking perhaps my charger didn't work, eventually it just randomly turn back on, I couldn't even set up a Genius Bar call since I couldn't turn on my phone for it to receive 2 factor authentication at first.

After looking at the responses here, it seems like:

1) I should not turn off my phone and charge overnight

2) I should get a 20V charger?

3) Set optimized charging to less than 100%

I will try these solutions and see what happens, luckily I'm still in warranty and now I think I need to get the additional one year AppleCare for an extra $200.

Mine was not shut off or close to dead nor was it even charging. I fell asleep with it on my side table and it was fully charged when I fell asleep. Woke up and it wouldn’t turn on even when I plugged it in. I had to do the hard reset to get it to turn on while it was plugged in or it didn’t work. When it turned on, battery was 80%, the max I charge it to. I literally did nothing different than any other night. It definitely didn’t update because it wasn’t plugged in.

WojBES wrote:

Mine was not shut off or close to dead nor was it even charging. I fell asleep with it on my side table and it was fully charged when I fell asleep. Woke up and it wouldn’t turn on even when I plugged it in. I had to do the hard reset to get it to turn on while it was plugged in or it didn’t work. When it turned on, battery was 80%, the max I charge it to. I literally did nothing different than any other night. It definitely didn’t update because it wasn’t plugged in.

Have you updated your iPhone to iOS 18.2?

My reference was in context to his post. I’m sorry. I could have been more specific. His comment was it was off, charging, difficult to startup again. In the context, shutting off the device while charging, may cause difficulty turning the device on.

Again, my apologies for any confusion my post caused.

austinmiranda wrote:

They all have it. It’s the firmware we downloaded maybe the 18.1 or .2

That's a bold claim, which you simply can't substantiate. No, they don't ALL have it. My IP 16 Pro Max, nor our 16 Pro has shut down unexpectedly. Never. Not once.

I don't understhand however, why people are powering their phone off at night while charging? It makes no sense. When you charge your phone at night, connected to Wifi, it also backs up as it was designed to do. Powering it off, means it's not automatically backing up. There is just no need to power them off.

To test my phone however, I did for a few nights put it on its charger, then powered it off and every morning, it powered on as expected. I won't continue doing this as it isn't how Apple intended us to use our phones. So I'm not disturbed at night, I have a sleep focus on, so my phone doesn't disturb me. But it charges as expected and it backs up as expected.