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After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

I upgraded my iPhone 14 Pro to OS 18. Everything seems to be working well except for the Photo App. My photos library is made up of folders with a year designation, and then albums from that year in the folder. When I tap a folder, it opens to the album list but then locks up. I've tried this with several different folders/albums and it locks up every time. I can use other features of the photo app, but it is now useless trying to look at albums. I've restarted the phone but no change. After the app locks up, I close it and when I reopen it, it opens to a black screen and takes a few sections to actually get into the app. I've not seen this issue yet addressed online and and wondering if it's a bug.


[Re-Titled by Moderator]


iPhone 14 Pro, iOS 18

Posted on Sep 19, 2024 6:43 PM

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Posted on Sep 30, 2024 12:21 PM

Same problem, my photos app crashes when I try to open. After two restarts, works once or twice then crashes again. I can view photos if I enter camera then click the photos in the corner, but won’t let me on the app as it crashes! Please fix!!!

53 replies

Sep 20, 2024 7:40 AM in response to rtvman

rtvman wrote:… wondering if it's a bug.

If it were a bug, then we'd all be seeing this and, as you say, you've "not seen this issue yet addressed."


Have you tried a forced restart?

Force restart iPhone - Apple Support


System crashes are often caused by memory issues. How much memory do you have, and how much of your storage is being used and how much remains free?

Sep 27, 2024 4:13 AM in response to rtvman

the photos app on my iPad Air (latest gen) doesńt work properly, it takes a while to load videos, whatever the resolution. I try to watch a memory or click on a trip video (the ones automatically made by apple) and none of the work properly, they get stuck when coming to an video. This is very frustrating. Anyone else have the same issue? Seems to be working fine on my iPhone 13 Pro Max.

Sep 27, 2024 8:33 AM in response to rtvman

Same problem for me with iPhone 15 Pro. Only the first six folders (containing albums) can be opened. The folders after that cause the app to hang. Forced restart does not resolve the issue. Please fix this ASAP.


A workaround that occasionally works is to long press on a folder then click back and now tap that folder and it opens.

Oct 5, 2024 6:54 PM in response to rtvman

I have a 14 Plus, 100/128 gb used, on iOS 18.0.1. Pressing the App icon launches and immediately crashes the app. I can't even force close it it's just not running. Force restarting my phone didn't help. Can long press on the app to access certain folders like "Recent" but the moment I try to view the main app page it crashes. Had zero issues before updating to iOS18.


I'm not in a good location to perform a total phone reset but guess I'll try when I am if the problem still persists.

Oct 21, 2024 9:15 AM in response to rtvman

Based on the posts, it looks like there are assorted problems with Photos, but specifically for the "Albums" issue, I think the above update is correct. In Photos, if you've set up Albums, you see them below "Recent Days." Within the Albums section appears to be a set of thumbnails for each album. Clicking on the thumbnail to see the photos in the album may or may not work. But if you click on the word "Albums" (it has an arrow next to it), it should bring up each Album in a list format. Then you can click within each album and see its photos.

After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

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