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Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2024 10:21 PM

Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.

239 replies

Sep 26, 2024 6:50 AM in response to TJM0510

I went to the Apple Store for something unrelated yesterday. I was talking to one of support staff about this issue. He said he was having similar issues to the rest of us. He also said he was now on the beta version and he hasn’t noticed any issues. I’ve never downloaded a beta version, but am contemplating it.

Sep 27, 2024 1:40 AM in response to Tarra85

I’m so sorry you’re having to go through all of this.. they should have caught the issue and stayed on the phone to ensure the recordings went through since there’s going to be claims no one is reporting the issue. My advisor never called back so I can only assume they the recordings I gave was enough for them to look into it. Hoping this issue is resolved very soon.

Sep 28, 2024 6:45 AM in response to madslamared65

18 wronked up my music database on PC and iPhone. Had a buncha songs poof away. Not whole album, just some of the songs on an album. Unable to get them back by syncing, had to use a squirrelly workaround. But that wasn’t practical for the gobs of missing songs. Ended up deleting the entire iTunes music folder on my PC and starting over. Spent a whole day on this, it’s mostly ok now, a few glitches left.

this should never have made it out the door. Someone needs a different job.

Sep 28, 2024 5:12 PM in response to madslamared65

I’m sorry I updated to iOS 18. I only updated because my AirPods 4 wouldn’t show up in “Find My” until I updated all my devices.


After the iOS 18 update, I’m having issues with Apple Music: songs fade out halfway through or they stutter; I cannot update playlists and the app freezes. It is very frustrating. I understand there are problems when there’s an update, but Apple has received enough complaints to do something to fix the problems they created.

Sep 30, 2024 3:47 AM in response to madslamared65

Today is the first time I play music after iOS 18 update and my compilation albums now are sorted by artist instead of by song title as it used to be. There is no way I can change the sorting back and playback stops randomly, so I have to restart the app to continue playing.


The reason I have compilation albums is to avoid listening to the same artist back to back and I am not a fan of shuffle play, as I have memorized the order of my songs and they need to remain in the same order. I have to stop mid-workout routine and turn off the music. Apple must fix this nonsense.

Sep 30, 2024 2:13 PM in response to madslamared65

Just wondering what those of you saying you can't sync are using? I can sync ok using iTunes on a Windows 11 laptop. I have to connect via a cable, they won't talk to each other via wifi (since pre iOS 18, I think it's a Windows 11 issue) because the replacements for iTunes (Apple Music and Apple Devices) were a waste of space, wiped all the music off my phone, wouldn't put it back on, froze, only seemed to want to copy music held on the Cloud (I think that's what it was hinting at?) and so on.

Sep 30, 2024 5:52 PM in response to madslamared65

I just started using Apple Music, coming from Spotify (trying the Apple One subscription) and I am having all these issues. I never used it before iOS18 or Sequoia so i'm not sure how much worse it has become. I cannot get favourited albums to sync between phone and macbook, they randomly disappear or some i can't even add. Some albums have songs missing entirely. I can add an album to favourites on the macbook and watch it appear on my phone in real time but then it disappears later. Albums I add on the phone never make it to the macbook. I wanted a break from all the bloat of Spotify (podcasts, audiobooks etc) and just use an app for music (with bonus lossless audio) but man this basic stuff is just painful!

Oct 1, 2024 7:16 AM in response to Tarra85

I contacted Apple support, and they advised me to reset all settings, which I did. Unfortunately, the issue still persists as you described. We're definitely losing our subscription money due to a problem we've never encountered before. I hope they release an update to fix this soon. I encourage everyone to reach out to Apple support and report any issues as they arise; this will help prioritize their fixing efforts.

Apple Music issues after iOS 18 Update

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