Mail not working on iPhone after iOS 18 Update

Hi guys,


After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Sep 16, 2024 10:04 PM

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Posted on Sep 17, 2024 8:49 PM

I’d get the server to TLSv1.2 and with forward security configured minimally, and test again.


IMAP (read, receive) and ESMTP (send) are separate network services, so check both.


There are various ways to check the TLS and cipher offers by a server, and curl and testssl among those,:


https://stackoverflow.com/questions/40557031/command-prompt-to-check-tls-version-required-by-a-host


Also check the IMAP and ESMTP server logs for any failure-relevant details that might be included there.

532 replies

Sep 20, 2024 8:49 AM in response to manojWijesinghe

Hi all, I Just check my Emails Securityfile Mail on iPhone 11 Mail/app IOS18 and it's no errors but it won't synchronize all my folders and emails. so yeah it is bug, don't panics hold your buts tight, they will fix it.

Sep 18, 2024 6:05 AM in response to manojWijesinghe

I also have the same problem on my iPAD with iOS 18.

My iPhone on 17.7 is going well.


The weirdest part is that I have 3 different account on the same mail server (just different username/password). 2 of them refuse to works (server is not responding) while the tird one works.


I tried to delete all the account from the mail app and recreate them ... same problem.



Sep 19, 2024 8:45 AM in response to manojWijesinghe

Same problem. After upgrade to iOS 18, both iPad and iPhone cannot download e-mails from one of my business e-mail accounts. When I delete the account and re-add it, everything seems fine. In the last step of adding it, all input is acknowledged with a green check bar. Yet, the download of mail messages is not possible. Sending is no problem. Sometimes I am asked for a password; entering it makes no difference. I am hundred percent sure, that the password is correct. All other mail accounts (including other imap accounts) work just fine.


It is a business account that requires a domain name as part of the user name. Is it possible that this is the problem?


By the way, with my Macs on Sequoia all e-mail accounts work like a charm as well.


A fix is urgently needed. Otherwise, both iPhone and iPad are pretty much useless for me.


Thanks.

Sep 19, 2024 10:01 AM in response to manojWijesinghe

Same problem here. Mail does not download emails even though the credentials are correct and are accepted by the system. It is a professional Imap account. Problem only on ipad and iphone. On MacOs 15.0 it works perfectly. I tried any solution but it does not work. The same account with the same credentials on the same device works perfectly on Outlook...What a shame.

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Mail not working on iPhone after iOS 18 Update

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