"Failed to Add the Preset" Apple Studio Display Display Preset Issue

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"Failed to Add the Preset" Apple Studio Display Display Preset Issue

When I try to create a Display Preset for my Apple Studio Display, I get an error stating "Failed to Add the Preset". This is actually a preset I used to have, but after updating to MacOS Sequoia, I can no longer add new presets (just to the apple studio display, as I can now add presets again to the Laptop monitor (couldn't before on beta). Is there any way to fix this? It's fairly important in my line of work.

MacBook Pro 16″, macOS 15.0

Posted on Sep 16, 2024 5:17 PM

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Answer 1

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nasa15

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14 points

Dec 12, 2024 11:10 AM in response to iitsTrue

FINALLY FIXED in Sequoia 15.2 that came out yesterday. Presets are back and editing seems to work.

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Answer 2

iitsTrue Author

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Nov 9, 2024 3:14 PM in response to iitsTrue

I was able to test a friend's M3 MacBook Pro and noticed two things.

Thing 1. It still doesn't work.

Thing 2. My presets are still there on his computer, which made me realize these presets are stored IN THE MONITOR, not in the computer. Therefore nothing you do to your computer is going to make this work or not work. This needs to be fixed within the monitor firmware, or the monitor itself. I'm going to talk to Apple again about this and see what can be done.

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Answer 3

Dec 4, 2024 6:20 PM in response to eau potable

Problem solved by using a standard LED screen on which I could see enough of the settings to navigate and recalibrate the presets. Works like new.

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Answer 4

iitsTrue Author

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21 points

Sep 17, 2024 8:06 PM in response to nasa15

Official Apple support told me to reinstall macOS for now. If that doesn't work, my ticket is escalated to Tier 2 support for when I call back... I'll update if a reinstall works!

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Answer 5

iitsTrue Author

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21 points

Nov 14, 2024 1:32 PM in response to Tomacino

Not yet unfortunately. Please reach out to Apple Support and make it clear that this has nothing to do with your computer, and is instead an issue with the monitor itself, and likely the A13 Bionic chip inside the monitor.

Are you able to make changes to reference modes/presets on your laptop display itself?

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Answer 6

iitsTrue Author

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21 points

Sep 18, 2024 4:04 PM in response to nasa15

I think it's as simple as reaching out to their support team here.

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Answer 7

iitsTrue Author

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Oct 7, 2024 7:53 PM in response to iitsTrue

As of MacOS 15.0.1 Update, this still does not work.

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Answer 8

nasa15

Level 1

14 points

Sep 17, 2024 6:47 PM in response to iitsTrue

Having the same problem as of Sequoia's final release.

My presets are gone, and I cannot color calibrate the monitor properly because of this issue.

Tried unplugging the monitor for a half hour to power drain and cycle it back up.
Rebooted several times.

Waiting on the new Asus 8K monitor to become available, and then no more Apple monitors for me!

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Answer 9

nasa15

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14 points

Sep 18, 2024 6:14 AM in response to iitsTrue

Thank you for troubleshooting and I’m sorry this happened! As someone who also uses the monitor for work, it’s disappointing to say the least.

Which support would you recommend reaching out to, to add to what you’re already doing to help push awareness along?

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Answer 10

nasa15

Level 1

14 points

Sep 18, 2024 4:14 PM in response to iitsTrue

Thank you!

I reached out this morning and had a helpful tech troubleshoot with me for about an hour before he created a case to take to Apple for deeper investigation. Turns out we're the lucky two this is happening to for now 😁

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Answer 11

nasa15

Level 1

14 points

Oct 18, 2024 7:58 AM in response to iitsTrue

Support was unable to help me fix this after a couple of hours of phone troubleshooting and back and forth with Apple engineers.

Very disappointing that a monitor can be functionally disabled via software updates, but life lesson learned: Don't use Apple monitors for serious work.

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Answer 12

iitsTrue Author

Level 1

21 points

Oct 21, 2024 1:23 PM in response to esrevernidellepS

Both nasa15 and myself have reached out to support and spoken to engineers with no resolution. Unfortunately I think this might not be something that ends up being resolved. Extremely unfortunate as I renders my monitor inaccurate and officially unusable for certain uses.

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Answer 13

Tomacino

Level 1

12 points

Nov 20, 2024 1:19 AM in response to iitsTrue

ah, sorry.

I have a mac studio m2 with an apple studio display.

Ever since I installed Sequoia, it feels like my display settings are going crazy.

I can no longer adjust the brightness and there are no more presets to adjust.

TrueTone can still be switched on/off and the automatic brightness.

I can set colour profiles and nothing more.

All white point settings and more specific settings are gone.

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Answer 14

Nov 30, 2024 11:51 PM in response to nasa15

I have the same problem. Colors were changed. Tried to calibrate with Calibrite. Did not get better. After another try, the screen became white so I can't see the setting menu anymore to try to do something about it. Restarted the monitor several times, with no change. Reinstalled the system, no change. All this on M2 Max Studio. Trouble started after installing the OS15.1.1 update. But I see the screen appears normal when pluged into my MacBook Air .

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Answer 15

Dec 4, 2024 11:06 AM in response to bastien146

Seems there is still no solution from Apple.

Has anyone gotten their monitors replaced? I haven't heard of that.

If this can't be fixed I will have to send these monitors back or sell them and replace them with an apparently more professional product like Eizos.

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"Failed to Add the Preset" Apple Studio Display Display Preset Issue

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