The heart monitor in my Apple Watch SE 2nd gen has suddenly stopped working

The heart monitor has suddenly stopped working affecting my workout monitoring and active calories. I have tried to restart it, reset it, unpair it (as a new watch) and all the suggestions I have found on the internet. I have also recalibrated it, and tried both wrists. In other words, I have tried (I think) everything and anything.

However, the same issue persists.

The watch software is up to date, and so i am starting to think it may be either a software bug (although unlikely as no one else has reported it) or a hardware malfunction.

When I start the heart monitor app, I can see the green light flashing, but i suppose this is not an indication that the sensor is working.


Any suggestion would be highly appreciated.

Apple Watch SE, watchOS 10

Posted on Aug 24, 2024 04:51 AM

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Posted on Aug 24, 2024 08:37 PM

Same thing happened to my se after the 10.6.1 update. Tried the force restart but didn’t work. Hoping apple releases an update soon cause this has happened to a lot of se watches

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8 replies

Aug 28, 2024 07:40 AM in response to marcello108

So, after several attempts on my own I went to Apple support. Eventually spoke with two representatives. While the first agent was nice, they could not resolve the issue and escalated the matter. Was bumped up to second agent. They did a scan of my watch and indicated that two of my sensors in my watch were bad and that my options would be to either repair the watch or replace the watch. The Agent indicated that the repair of watch would most likely be at or above the cost of a replacement. I find it odd that my sensors went out at the same time that the update was made.

Aug 24, 2024 04:59 AM in response to marcello108

Unpair your Apple Watch, force restart both devices and then pair the devices again. If you’re unfamiliar with the process please review the information in Apple Support articles below.


What Watch series is it and what WatchOS version is it on?


Unpair and erase your Apple Watch - Apple Support


Force restart Apple Watch - Apple Support


Force restart iPhone - Apple Support



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The heart monitor in my Apple Watch SE 2nd gen has suddenly stopped working

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