Apple Watch not charging but has green lightning bolt

My Apple Watch recently had an update. Now, when I put it on its charger the green lightning bolt comes on but it is losing charge. It has gone from 42% to 37% while on the charger. I have re-booted the watch by pressing both buttons, but it continues to lose charge. How can I fix this?

Apple Watch Series 6, watchOS 10

Posted on Aug 1, 2024 02:37 AM

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Question marked as Top-ranking reply

Posted on Aug 1, 2024 04:43 AM

If it shows the green lighting bolt and still is not charging, try these tips, if you haven't already:


...

If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 


  • Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
  • Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
  • If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
  • Make sure that the back of your Apple Watch and the magnetic charger are clean.
  • Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt should appear on the watch face.*
  • Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt to appear after you start charging your device. 
  • If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears.


* If you use the Apple Watch Magnetic Charging Dock or the Apple MagSafe Duo Charger with a larger Apple Watch model (44mm, 45mm, or 49mm), you might need to adjust the charger's position. Adjust the charger to a different angle, or lay it completely flat, to make sure that its magnets align with the magnets in your watch. If you have Apple Watch Ultra or later and it won't connect reliably with these charging devices even when they're lying flat, try removing the watch's band before placing the watch on the charger.

...

copied from: If your Apple Watch won't charge or it won't turn on - Apple Support

13 replies
Question marked as Top-ranking reply

Aug 1, 2024 04:43 AM in response to Doxo007

If it shows the green lighting bolt and still is not charging, try these tips, if you haven't already:


...

If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 


  • Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
  • Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
  • If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
  • Make sure that the back of your Apple Watch and the magnetic charger are clean.
  • Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt should appear on the watch face.*
  • Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt to appear after you start charging your device. 
  • If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears.


* If you use the Apple Watch Magnetic Charging Dock or the Apple MagSafe Duo Charger with a larger Apple Watch model (44mm, 45mm, or 49mm), you might need to adjust the charger's position. Adjust the charger to a different angle, or lay it completely flat, to make sure that its magnets align with the magnets in your watch. If you have Apple Watch Ultra or later and it won't connect reliably with these charging devices even when they're lying flat, try removing the watch's band before placing the watch on the charger.

...

copied from: If your Apple Watch won't charge or it won't turn on - Apple Support

Aug 1, 2024 03:51 AM in response to Doxo007

I'm afraid, unless you can test the original charging cable and adapter, and/or get your watch diagnosed by Apple or an Authorised Apple Service Provider, there is no more troubleshooting that can be done.


The official Apple Support could diagnose the watch online, but I don't know if this is possible, if it loses battery life that fast and can not hold a charge.

Apple Watch Support Online

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Apple Watch not charging but has green lightning bolt

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