Aimersoft product iTube Studio for Mac

I bought this nice app a while ago which downloaded and converted videos from YouTube, and it was working fine until yesterday.

It began asking for permissions for a Chrome extension (I only use Safari), and now the app no longer works on either my main Mac Studio with Sonoma 14.5 or on my older laptop which still uses Mojave.

I visited the support page for Aimersoft (which has a lot of 404 pages and broken links) and received a reply from a company called Wondershare which said iTube Studio is no longer supported, but that I should uninstall then re-install their latest version (which I did, to no effect).

Now Wondershare recommends I buy their product called Uniconverter 15.

It costs eighty bucks for a perpetual license, which is what I already have from iTube Studio.

There are at least two other companies which purport to be the proprietors of iTube Studio, so the whole thing seems like it is a mess. Some reddit threads say Aimersoft is out of business or non-viable.

Everything was working fine until Thursday-- when everything stopped working.

Wondershare's polite but unhelpful message saying I should just buy their product seems scammy.

Has anybody had a similar experience with the product or company? Thanks.

Mac Studio, macOS 14.5

Posted on Jul 20, 2024 10:31 PM

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Posted on Jul 28, 2024 08:38 PM

This worked for years and as others report, suddenly died. I fumbled around and ended up with something called VideoDuke, which I kind of like. Not posh. But capable.

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15 replies

Jul 21, 2024 10:04 AM in response to RRRoll

I have multiple licenses on multiple Macs. All stopped working as of Saturday 7-20-24 after (midnite Fri-Sat) last download was 11:58pm where they all will stall attempting to analyze the video after pasting a URL or using the add-on in a firefox browser. I typically copy & paste URL of videos from multiple browsers, made no difference. I installed a fresh new download version of this software, cleared browser caches, clear all cache using CleanMyMac, restarted, turned off-on, etc. As I said, it occurred on all my installs on multiple Macs ranging from BigSure to Ventura.

Jul 27, 2024 03:57 AM in response to RRRoll

Yes, I bought a license just 2 months ago and it's been working very well. I went to use it a week ago and it would no longer download video. I contacted "customer support" and the response I received was "sorry Aimersoft software’s product upgrade and maintenance has been discontinued by the developer. We recommend you purchase this new product from Wondershare. Although the product is called Aimersoft all of my correspondence including the purchase has been through Wondershare.


It seems quite wrong to me that they can sell me a product two months ago then it somehow stops working and I'm directed to purchase a new product. It almost feels as though its been dome on purpose :-) I would at least expect the license to be carried over.

Jul 27, 2024 05:53 AM in response to Byronpetch

This same has happend to me. I used this application for a few years until the half o July. The Aimersoft support has adviced me to move to a new Wondershare UniConverter without any option for upgrading from iTube Studio. This is a bit distrespectful treatment of a customer who has, after all, purchased a permanent license and it looks like a planned blocking of one app to force users to buy another. We should not accept this. This is a serious abuse.

Jul 27, 2024 12:28 PM in response to JimmyTaylor-1

UPDATE: I also contacted customer support, she informed me they NO LONGER SUPPORT iTubeVideo and they will NO LONGER SUPPORT UPDATING it. Despite purchasing a multi-computer version only a few months ago, they only provide refunds up to 30 days. I may contact my credit card company and file a dispute, giving the short usage given it is a lifetime license and they STILL advertise it to work on Youtube and make no mention it is old legacy product they wont support any updates. She also suggested purchasing Uniconverter. Note that Aimersoft is owned by Wondershare. Also I discovered that for the sites I usually visit ONLY YOUTUBE videos will NO LONGER download, most other website I visit will still download. I SUSPECT YOUTUBE changed something in their file system, preventing iTube Studio from accessing their videos, and since Aimersoft / Wondershare will no longer be updating this particular software, everyone is screwed. I decided to switch to EASEUS and VideoProc. While they dont have a browser add-on like iTube Studio, these will fully download videos from Facebook and Instagram.

Aug 4, 2024 01:45 PM in response to RRRoll

Hi, Jimmy, this is a general update for all the visitors to this thread.

The wisdom of our small crowd seems to agree that the change causing the problem likely came from YouTube. Many of us provide programming to YouTube whether we are paid or not, and YouTube is free to practice their business as they see fit, I guess.

Our frustration over Aimersoft/Wondershare selling a product clearly aimed at YouTube video access, which has stopped doing that now, and their answer is for a paid customer to buy a seemingly very similar product from them suggests that company doesn't have a very good grasp on securing and keeping customers. It's their right to practice their business that way, too. Seems like the respondents here are probably not buying into that biz model, hah.

I did some research and found a nice app for $19.99 called "Downie" from an outfit called Charlie Monroe Software and it seems to be working well.

So that's going to be my new tool; cheaper, seemingly better and without the identity crisis issues of different names for their apps, their customer service outreach and even the name of their company.

THANKS to all who shared your stories and recommendations! (A few things in our world still kind of work, eh?)


Aug 15, 2024 09:11 AM in response to RRRoll

Well, about 10 years ago or so, it was iSkySoft, Aimersoft and about three other "companies" selling the exact same product with slightly different logo branding and slightly different UI designs (mainly just colouration variance on teh same basic layout).


At that time their big Mac product was a DRM removal tool for iTunes - and all of those broke on the updates to Sierra or High Sierra at the latest, at which point they were abandoned.


If you go to iSkySoft's website, the main page is all Wondershare Filmora and related products...are these related companies? Did one buy the others? Are they just resellers of some kind? Is there one owner behind iSkySoft, Aimersoft, and whoever else?


Who knows. In my experience, they are in it for the money (not that that is inherently a bad thing), and quick to abandon products as soon as they stop working. They are also not that concerned about long-term customer relationships, so they will rigidly follow whatever policies they have put out (probably for legal liability reasons) and never stray from them. Such as the 30-day refund policy - product stopped working on day 31 because Apple, YouTube, etc, changed something...so sorry, the policy is 30 days.

Aug 4, 2024 01:43 PM in response to RRRoll

Hi, Jimmy, this is a general update for all the visitors to this thread.

The wisdom of our small crowd seems to agree that the change causing the problem likely came from YouTube. Many of us provide programming to YouTube whether we are paid or not, and YouTube is free to practice their business as they see fit, I guess.

Our frustration over Aimersoft/Wondershare selling a product clearly aimed at YouTube video access, which has stopped working now, and their answer is to buy a seemingly very similar product from them suggests that company doesn't have a very good grasp on securing and keeping customers. It's their right to practice their business that way, too. Seems like the respondents here are probably not buying into that biz model, hah.

I did some research and found a nice app for $19.99 called "Downie" from an outfit called Charlie Monroe Software and it seems to be working well.

So that's going to be my new tool; cheaper, seemingly better and without the identity crisis issues of different names for their apps, their customer service outreach and even the name of their company.

THANKS to all who shared your stories and recommendations! (A few things in our world still kind of work, eh?)


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Aimersoft product iTube Studio for Mac

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