Audio randomly cuts out when using CarPlay

I have had this issue for a long time now, with multiple cars, multiple iPhones, and multiple software updates.

My phone will be connected to CarPlay, the map still works and all the features work, but the audio will randomly cut out. I tried waiting for the audio to come back, but it never does. My phone will say the audio is playing (the audio time will continue to move forward) but no sound plays. The only way to fix it is to pause the audio app, sometimes close the app, and try again a few minutes later. But the audio will continue to cut out. Sometimes it happens less than a minute after I closed and reopened the app.

This happens with the music app, SoundCloud, Apple Podcasts, YouTube, all other audio apps. This has happened with wired CarPlay and wireless CarPlay. This has happened on previous software update versions and the most recent version (17.5.1). This has happened with my current phone (15 pro) and my previous phone (12). This has happened on my old car (2020 Subaru Outback) and my new car (2021 Honda insight).

I get so frustrated. I can never seem to find a solution and no one seems to be able to help. I can’t recreate the problem to show a mechanic or Apple employee, it feels like it happens randomly. It makes me so mad while driving. This shouldn’t be happening and I feel like it should be an easy fix. But I can never find help online. Everything online seems to only suggest checking the USB connection to the car, or checking the CarPlay settings (which all seem normal).

Has anyone found a solution? It’s driving me INSANE!

Posted on Jul 17, 2024 05:57 AM

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Posted on Jul 17, 2024 04:59 PM

Yes I am using the most recent iOS. My phone is on version 17.5.1

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3 replies

Jul 17, 2024 02:37 PM in response to chemskate

chemskate wrote:

I have had this issue for a long time now, with multiple cars, multiple iPhones, and multiple software updates.
My phone will be connected to CarPlay, the map still works and all the features work, but the audio will randomly cut out.

This has happened with wired CarPlay and wireless CarPlay. This has happened on previous software update versions and the most recent version (17.5.1). This has happened with my current phone (15 pro) and my previous phone (12). This has happened on my old car (2020 Subaru Outback) and my new car (2021 Honda insight).

Has anyone found a solution? It’s driving me INSANE!



The current stable release of iOS including bug fixes, security updates is iOS 17.5.1

Update your iPhone or iPad - Apple Support


you can file a bug report /submit your Apple Feedback here: Product Feedback - Apple


iOS - CarPlay - Apple


country or region supports CarPlay 


 car supports CarPlay.



Aug 1, 2024 05:50 AM in response to chemskate

My phone will become hot while charging and using wireless CarPlay. I’ve tried unplugging it and placing my phone by the ac to cool it down. But the audio will still cut out randomly. Then the phone gets hot even when I don’t charge and just play music to CarPlay. It’s extremely distracting and annoying and honestly dangerous. I have to redirect my attention to my phone or screen on my car to pause the music, wait a few minutes, then try again. The issue will inevitably return again.


No one seems to have a solutions and Apple just ignores the problem. I’ve seen many posts and there has not been a solution

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Audio randomly cuts out when using CarPlay

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