You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple Broke Dolby Digital 5.1 Output on Apple TV 4K

Not sure why nobody else is mentioning this, but figured I'd post to help others. One of these last few tvOS updates has completely broken Dolby Digital output (on Apple TV 4K, it seems).


I have a 2nd gen 4K model that had been fine until a recent update. I change the audio output in Settings to force Dolby Digital 5.1 for my speakers (Logitech Z906), but this suddenly no longer works! My speakers do not light the proper "Decode" light to indicate a true 5.1 signal, and the voices clearly come from left and right channels instead of just the center.


This was easy to confirm. I purchased a brand new 3rd gen Apple TV 4K (128GB) and it shipped with tvOS 17.1. I configured the audio output to force DD 5.1 and tested a movie... and everything worked perfectly. The "Decode" light indicated a 5.1 signal and voices, etc, clearly only came through the center channel. Then I upgraded to tvOS 17.4 and immediately tested the same movie, and it's broken! Nothing else changed.


Strangely enough, I have an old 1080p Apple TV running tvOS 17.4 (latest) and it still outputs Dolby Digital just fine.


I have provided this information to AppleCare as well as Apple.com/feedback. Kind of a ridiculous bug to go unpatched still. Hopefully someone will notice while we all sit here with broken audio.

Posted on May 7, 2024 10:30 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2024 10:59 PM

updated to TvOS 18 and 5.1 is broken. Apple TV connected to TV Samsung KS8000. HDMI ARC to Yamaha receiver. Only detects stereo. Please fix asap.

295 replies

Sep 23, 2024 1:39 AM in response to MesserGalileo

I took the 2015's Apple TV back to the other apartment where i normally sleep, so i can test that only tomorrow, but, i checked the 2017 and 2022 versions. Neithers can plays back 5.1 audio on the tested contents, which was the trailer for "The Family Plan" and for the "Kingsman: The Secret Service".


But according to the previous checks, the 2015's version will plays back it with 5.1 audio (i will get back tomorrow).


In the past, I never tried to play anything with 5.1 audio from the Apple's own services, so I did not know if it was worked in the past or not.


Edit: Are you sure that the trailers has any 5.1 audio?

Sep 23, 2024 9:35 AM in response to Payton Garner

I know that it was working before 18.0 for two reasons. First, I've been bitten by similar issues before, and I have a button on my Marantz AVR's remote that shows me the input schema and the output schema. I used that almost daily. Second, I change the setting almost daily for my Apple TV HD. I'm switching sound output devices, and have to know which setting gives me surround sound.


I have left my update settings on auto, but for reasons I don't understand, I always have to apply updates manually on both my HD and 4K units of Apple TV. That part of it is a huge question mark for me.


I'm posting a subsequent reply, but due to some gray area concerning posting guidelines, I'm not sure whether it's permitted. If you see it, great, if not, then this will have to suffice.

Sep 24, 2024 9:29 AM in response to Payton Garner

 I had a play this morning and connected my Apple TV 4K 1st Gen tvOS18 to my LG SN9YG (plus wireless rears) via the HDMI connection on the soundbar. Unfortunately it made no difference. Atmos is fine, but everything else is PCM 2.0. No PCM multichannel and no DD.5.1 even though the Change Format option shows DD.5.1 selected. Reconnected the Panasonic 4k blu ray player to the soundbar and it plays Atmos, DTS X and DD5.1. So, it's got to be tvOS 18 that's broken audio for the Apple TV. Nothing else to do but keep bunging in feedback to Apple and wait I guess. Frustrating doesn't come close. I (and I'm sure many others ) have invested a lot in Apple movie purchases, and at a stroke those purchases have effectively been downgraded in quality. At least they can't remove DD from a Blu ray or DVD.

Sep 24, 2024 11:58 AM in response to nhojmselkcip

Here's what I've observed on my two ATVs (3rd generation HD, and 1st generation 4K) since installing tvOS 18.0. I have about three Dolby Digital 5.1 compatible sound systems that I use interchangeably. If I disable Change Format, one of the sound systems (Marantz AVR) receives multichannel audio. The other two don't. If I enable Change Format and choose "New Format: Dolby Digital 5.1", none of them receive multichannel audio from either ATV. I'll admit, I'm old, and I couldn't care less whether the audio is described as PCM or Dolby Digital or Atmos. But (on a good day) I can still tell where sound is coming from (at full frequency range, at least).

Oct 1, 2024 8:53 AM in response to Edwy7580

I got a chance to test this on my older Apple TV HD just now and can also confirm it works. Switching the audio to HomePod mini + tv, then taking HomePod mini off allowed the tv input to start magically outputting Dolby 5.1.


As mentioned, this fix does not work for Apple TV 4K. So if you have both boxes, I guess you get to pick whether you want good audio or good picture. Hah. Sigh.


Thanks Edwy7580 for finding this.

Oct 1, 2024 10:03 PM in response to Payton Garner

I am experiencing the same issue after the tvOS 18 update. I contacted Apple Support and opened a case. They informed me that the issue will be escalated to the backend engineering team and addressed in the next tvOS update, which is expected to be released in a couple of weeks.

I also shared this discussion forum link with them so they can read posts from people experiencing the same issue.

Apple Broke Dolby Digital 5.1 Output on Apple TV 4K

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.