Touch ID issues since IOS 17.4.1

Question

Touch ID issues since IOS 17.4.1

Since updating my iPad to IOS 17.4.1 my Touch ID had stopped working. Anyone got any ideas? Can no longer make purchases. Any help greatly appreciated

iPad Air

Posted on Apr 15, 2024 2:00 PM

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Answer 1

Top-ranking reply

tiggerssprings Author

Level 1

8 points

Apr 16, 2024 10:28 AM in response to sberman

They checked everything out then advised me to log out of media and purchases wait 15 seconds and log back in. This seemed to resolve the issue. Thank you for all your help

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Answer 2

sberman

Level 10

271,660 points

Apr 15, 2024 2:24 PM in response to tiggerssprings

See this article.

If Touch ID isn't working on your iPhone or iPad - Apple Support

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Answer 3

Apr 15, 2024 2:53 PM in response to tiggerssprings

1) Check your TouchID settings:

Settings > TouchID & Passcode > [Use FaceID For] Wallet & ApplePay - set to ON

2) Check your Wallet & ApplePay settings:

Settings > Wallet & ApplePay > [Payment Cards] - check that you have added at least one Credit Card

3) Check your Safari Settings:

Settings > Safari > [General] Autofill >

Credit Cards - set to ON
Saved Credit Cards - check that you have populated Credit Card details that you use for online purchases

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Answer 4

May 20, 2024 9:21 AM in response to tiggerssprings

I have the exact same issue. I had to update my phone to activate a new Apple watch and now I cannot do anything because I had turned on the stolen phone feature and the touch ID does not function. The touch ID worked very infrequently before, but now it does not work at all. So now I can't even activate the watch and I can't even use passwords,make purchases, etc... Not cool. And apple support was of zero help. I have no idea what to do now.

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