Touch ID issues since IOS 17.4.1

Since updating my iPad to IOS 17.4.1 my Touch ID had stopped working. Anyone got any ideas? Can no longer make purchases. Any help greatly appreciated

iPad Air

Posted on Apr 15, 2024 02:00 PM

Reply
7 replies

Apr 15, 2024 02:53 PM in response to tiggerssprings

1) Check your TouchID settings:

Settings > TouchID & Passcode > [Use FaceID For] Wallet & ApplePay - set to ON


2) Check your Wallet & ApplePay settings:

Settings > Wallet & ApplePay > [Payment Cards] - check that you have added at least one Credit Card


3) Check your Safari Settings:

Settings > Safari > [General] Autofill >

  • Credit Cards - set to ON
  • Saved Credit Cards - check that you have populated Credit Card details that you use for online purchases

May 20, 2024 09:21 AM in response to tiggerssprings

I have the exact same issue. I had to update my phone to activate a new Apple watch and now I cannot do anything because I had turned on the stolen phone feature and the touch ID does not function. The touch ID worked very infrequently before, but now it does not work at all. So now I can't even activate the watch and I can't even use passwords,make purchases, etc... Not cool. And apple support was of zero help. I have no idea what to do now.

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Touch ID issues since IOS 17.4.1

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