Canadian iPhone Power Management Class Action Claim Form

If you encounter an "invalid serial number" message on the Canadian iPhone Power Management Class Action claim form despite Apple confirming its validity, consider the following:

1. Accuracy in Typing: Serial numbers are case-sensitive and prone to typos. Ensure there are no extra spaces or errors in the entered number.
2. Proper Format: Some websites might display serial numbers without hyphens, while the claim form may require them. Verify the format instructions and ensure your serial number matches (typically 12 digits with hyphens).
3. Clear Cache and Cookies: Outdated browser data can disrupt form submissions. Clear cache and cookies before revisiting the claim form.
4. Contact the Administrator: If issues persist, reach out to the claim administrator via the official website. Prepare your iPhone model (e.g., iPhone 7), the exact error message, and the confirmed serial number from Apple's site. You can find their contact information on the official claim website: https://www.smartphoneperformancesettlement.ca/

By providing this information, the administrator can assist in resolving the problem and guide you through the claim submission process.

When I was in Nova Scotia, I bought several iPhones either through a third-party provider or Apple Canada. Now I reside outside the country. The website is blocking me from even browsing the information to see whether I am eligible or not. Any ideas on how to approach this?

Hi, I am not able to access the eligibility to submit the claim, has anyone got updated link for that?

I am trying to use below link to check for eligibility, it is always returning Bad Gateway error.

I would appreciate if someone can guide me with correct steps to submit the claim.

Thanks in advance.

[Edited by Moderator]

Thank you. I've done all those things, including #4 (on day 1). I wonder if they will respond?

Oh, now the message has changed from "Invalid serial number" to "The value entered is incorrect, or the device is not eligible". Could it be because this device was a hand-me-down from my mother?

Same - emailed and no reply.... did someone has positive submission?