Apple pay not working on 17.4.1

I have just updated my phone to the 17.4.1 update. Since then I haven’t been able to use Apple Pay, neither online or in store. The terminal just comes up with “use another card”


Are there any others that have experienced the same?

iPhone 12

Posted on Apr 4, 2024 09:18 AM

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Posted on Apr 11, 2024 02:18 PM

My Apple Pay will not transfer the cash in my wallet to my bank. I’ve tried deleting wallet and turning my phone off (twice). I have money just sitting there and cannot transfer… just updated my phone 2 days ago and now this

15 replies

Apr 17, 2024 11:02 AM in response to EmmaPallesen_

Same problem here. I have spent 5 hrs trouble shooting between the apple pay team and my bank's digital wallet team. I cannot load money from my bank to my Apple Cash account. The transaction goes through on the bank end, and then apple declines it and refunds the money to my bank account. Also I had 1 transaction go through this morning. Then afterwards all transactions not accepted by apple. The apple tech finally said it looks like a problem on Apples side; their "back end" and I should wait a few days and then try again. When I stated this wasn't acceptable they transferred me to a supervisor who said Apple can decline any transaction they want and they don't have to give you a reason.


I was greatly disappointed with the attitude given by the last person (supervisor). Totally not the typical Apple support!


Interesting note - when I called my bank back to let the tech know how it was going he said he had had 3 other calls today with the same issue with Apple Pay. Fascinating.....


Apr 17, 2024 11:14 AM in response to LibbyDawg

Well, actually, your issue is entirely different than what the other community members have posted. They can’t make transactions at some merchants. Your issue seems to revolve around Apple Cash. It’s almost always a best practice to start your own thread rather than piggyback on another post. If we continue the discussion, we’ll be spamming the other posters with irrelevant information. 😀

Apr 17, 2024 11:38 AM in response to EmmaPallesen_

I was having the same problem. I called Apple Cash support and they were able to get it resolved for me.


Go to Settings-->Face ID & Passcode-->Wallet & Apple Pay. Make sure Wallet & Apple Pay are turned on. After I turned it back on, I was able to transfer my Apple Cash to my bank account with no trouble.


The rep I spoke with told me some people are reporting that Wallet & Apple Pay toggled off when they upgraded to 17.4 or 17.4.1.


[Edited by Moderator]

Apr 30, 2024 01:09 PM in response to Hugo Nogueira

Apple without a solution. This error has been since the IOS 17 update. I've never been able to add cards again.


This isn’t Apple. Apple is not here. Apple Support Community is a public discussion forum that connects fellow users so they can assist each other. There are plenty of solutions. But you need to accurately state what issue you’re having. No one can help if you just complain.


Esta não é a Apple. A Apple não está aqui. A Comunidade de Suporte da Apple é um fórum de discussão pública que conecta outros usuários para que eles possam ajudar uns aos outros. Há muitas soluções. Mas você precisa indicar com precisão qual problema está tendo. Ninguém pode ajudar se você apenas reclamar.

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Apple pay not working on 17.4.1

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