Can't authorize or deauthorize my apple music account

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Level 1

8 points

Can't authorize or deauthorize my apple music account

I tried to buy a song on Apple Music and it wouldn't download because my mac "hasn't been authorized". In Apple Music/Account/Authorizations/Authorize this computer I get a notice that I already have 5 computers authorized. But under Apple Music/Account Information/Computer Authorizations it says "one machine is authorized to play content with this account". There is no button to "Deauthorize all". Right now, I'm stuck. I can't download and I can't change any authorization status info.

Appreciate any help. --Dave

MacBook Pro (M3, 2023)

Posted on Apr 3, 2024 10:55 PM

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Answer 1

Top-ranking reply

NewWaterford

Level 1

14 points

Apr 5, 2024 02:31 PM in response to DaveJ99

Hey Dave,

I just called Apple support for the same issue. I bought an M3 Air and the "Deauthorize All" button wasn't available through AppleTV or Apple Music. Instead, the customer support rep guided me through the system settings.

Open system settings
Click your name in the top left corner
Click "Media and Purchases"
Under "Account" click "Manage"
Here, you should be able to "Deauthorize All" correctly.

This worked for me, hopefully it helps you too.

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Answer 2

May 28, 2024 03:28 AM in response to NewWaterford

Hi, I have the same issue and I hoped your advice could have helped me. I managed to deauthorise my iPad and both TVs (although they are devices, not computers) and just 3 devices on my list but still I can't authorise my new MacBook Air. I did what you have written and I am not to allowed to deauthorise for another year. Do you think I should call apple support?

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Answer 3

DaveJ99 Author

Level 1

8 points

Apr 7, 2024 05:40 AM in response to NewWaterford

Thanks much, NewWaterford, this worked (on the third try). I've successfully de-authorized and now re-authorized my Macbook.

However, I still have the same original problem. I had hoped this would allow me to download music I'd purchased at the Apple Music store, but not so. I get "There was a problem downloading Sandstorm (Radio Edit) / Sandstorm / Darude. An unknown error occurred." Does anyone know what the problem might be and how to fix it?

Thanks. --Dave

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Can't authorize or deauthorize my apple music account

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