Mail app very slow to open and respond to mouse clicks due to fontd - Sonoma vs El Capitan

Is the current MacOS Mail program susceptible to the Preview Text Hack glitch that I have recently suffered with OS X 10.11.6 El Capitan?


The Preview Text Hack technique used by some companies, to control how preview text looks in an inbox, causes El Capitan's fontd process to hog 99.8% of CPU for around 30 seconds after each mouse click. For anyone investigating this problem, use Activity Monitor to observe what's happening.


Glitch is not a strong enough word to describe the misery caused by the Preview Text Hack and its effect upon Mail in El Capitan. I spent a few days trying to figure out what was going on and how to solve it. I eventually found the discussion at this link, thankfully before wiping my hard-drive and starting with a fresh OS X install. Look for input from user IanD1953 towards the end of the thread. Thanks Ian. mac email Inbox slow to open - Apple Community .


The discussion at the link includes an external link that describes and promotes the Preview Text Hack. I've sent Litmus some feedback!

The solution in Mail with El Capitan was to delete whichever email(s) were causing fontd to go nuts. I deleted them all before identifying which company was guilty. I'm watching closely for future problems. Then I'll have some fun with the guilty party's 'Contact us' details.


So back to my question. Is Mail in Sonoma or preceeding operating systems released after El Capitan resistant to this Preview Text Hack problem? Thanks.

Mac Pro

Posted on Mar 6, 2024 07:55 PM

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Mar 15, 2024 05:19 PM in response to Rick Dykstra

The problem happened anew last night. Mail in El Capitan has ground to a halt, with the fontd process taking up 99.8% of CPU for 20+ seconds after each mouse click.


I can see an email has arrived, with white space where preview text would normally be shown. It's from an insurance company. I'll attach a screen shot.



I worked through the very slow responsiveness of Mail, believing it was induced by this email and used View, Raw Source from the drop down menu, to find this in the email's code.



Here we see a large block of code for non-binding spaces and white joiners. This is the code referred to as the Preview Text Hack, discussed in the thread that is linked in the original post and promoted by Litmus. I'll copy those links into this post.


mac email Inbox slow to open - Apple Community

https://litmus.com/blog/the-little-known-preview-text-hack-you-may-want-to-use-in-every-email


The slowing down of Mail is solved by moving the guilty email into Trash. I'll keep it for the moment so I can show it to the insurance company's CEO and others who might be interested.


I'll be curious to see if this company changes their approach to using this Preview Text Hack, once informed of the problems it causes for their clients and prospective customers.


Hopefully this thread will help others who find that Mail in OS X 10.11.6 El Capitan and possibly other operating systems becomes very slow.




Mar 8, 2024 03:45 AM in response to Owl-53

Hello PRP.


Thanks for your intel on Sonoma not having exhibited the slow-down effect I've described. That's good to know.


I can't comment on the language used in the Litmus article, but I can assure you that the problem of fontd hogging 99.8% of CPU is real, at least with Mail in El Capitan. I'm waiting to see it surface again when I receive another email from the company that caused the problem. When that happens I will ask for your help with some forensic examination of the email's headers and coding. I expect we will see strings of zero-width non-joiners (‌͏ and ‌) and non-breaking spaces ( ). Please stand by. I don't know how long it will be. :-)


This discussion will attract the attention of anyone else who experiences the problem and comes looking for clues. When they do they should use Activity Monitor to see if the fontd process is using 99%+ of CPU for many seconds, coinciding with Mail in El Capitan stopping in its tracks with each mouse/trackpad click. Please report your findings.

Mar 7, 2024 06:26 AM in response to Rick Dykstra

Rick Dykstra wrote:

Is the current MacOS Mail program susceptible to the Preview Text Hack glitch that I have recently suffered with OS X 10.11.6 El Capitan?

So back to my question.

Is Mail in Sonoma or preceeding operating systems released after El Capitan resistant to this Preview Text Hack problem?



I have never heard of a " Preview Text Hack"...(?)



What I can say—


For problem accounts the go to way to sort things out is to delete the account(s) from the Mail.app, then add it back.

Remove email accounts in Mail on Mac

Remove email accounts in Mail on Mac - Apple Support


Add email accounts in Mail on Mac - Apple Support

Add email accounts in Mail on Mac - Apple Support


Note—

IMAP accounts stay on the server, so no local loss, when you re-sync

POP accounts download and remove from the server—therefor save your inbox/sent box if you want them

“On My Mac" is just that, local folders you created and moved mail into. So no loss





Mar 7, 2024 07:01 AM in response to leroydouglas

Me thinks, OP is referring to below


General Web Search using " Preview Text Hack " lands on certain website with the name Litmus if this is of any help ?


What the heck is email preview text?


Preview text is the bit of text below or next to an email’s subject line in the inbox that gives extra insight into what’s inside the email. We’ll use the term ‘preview text,’ but you might see other names for it, too:

  • Gmail refers to this as Snippets
  • Apple Mail refers to it as a preview
  • Outlook calls it a Message Preview


Mar 7, 2024 11:44 AM in response to Owl-53

Thank you Leroy and PRP for looking at this.


in my original post I included a link to an earlier Apple Discussion thread. In that is a link to the Litmus webpage where the Preview Text Hack technique is discussed and promoted. I’ll paste that link here.

https://litmus.com/blog/the-little-known-preview-text-hack-you-may-want-to-use-in-every-email


So there I was thinking I would see replies along the lines of, ‘Yeah, we all know about that old fontd problem from preview text hacking. It was patched over with update X.X.X … ’. But apparently not. Perhaps I need to ask a broader question:


Is Mail in recent MacOS releases prone to drastic slow-downs, possibly due to the formatting of emails received?


Thanks.

Mar 8, 2024 01:07 AM in response to Rick Dykstra

Rick Dykstra wrote:

Thank you Leroy and PRP for looking at this.

Perhaps I need to ask a broader question:

Is Mail in recent MacOS releases prone to drastic slow-downs, possibly due to the formatting of emails received?

Thanks.

Using 1 M1, 2 M2 and 1 M3 machines each running the current Sonoma 14.4


The Apple e-mail client " Mail " does not exhibit the " drastic slow-downs " when receiving e-mail from any Entities nor from known senders


As for the " Preview Text Hack " I just rolls by eyes up and say, the Author of that article is uses Terminology which they clearly do not understand


All done in the effort to Get Attention and gain " their moment in the sun ".


It would the equivalent of saying macOS is vulnerable to getting Windows-like Viruses.

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Mail app very slow to open and respond to mouse clicks due to fontd - Sonoma vs El Capitan

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