Ticketmaster app freezing on My Events page

Hi @FrozenFox, when you initially set up your new iPhone 15 (when you first got it, or after you chose "Erase All Content and Settings"

, did you restore anything from a backup, or skipped that step, then installed TicketMaster from App Store. The four options you have on setup to restore your apps and data are, "From iCloud Bakup", "From Another iPhone" , "From Mac or PC", "From Android Device". Did you skip this step?

That would indicate that this is a bug in the TicketMaster app specific to iPhone 14 and 15. It should occur for every user of TM on iPhone 14 and 15.

I'm assuming there are at least 100,000 people now who have either iPhone 14 or 15 and use the TM app. However, this is the first forum board I've found describing this problem with the "Events Page". I think the only way to fix it is for all of us to report the bug to ticket master support. If enough people report a problem, TM may devote dev effort to fix it.

Also when you are testing delete/install, are you talking about the TM app, or the entire iPhone?

I'm thinking of going to an apple store or other place that sells them and installing TM on one of their demo models to see if it has the same problem.

Somewhat good news is that the web browser version of TM shows tickets with the dynamic bar code, so I'll try that next concert, but I'm also bringing my iPhone 10 as a backup.

I understand now that the live nation app is not available in the netherland. Tickets via ticketmaster freeze on my iphone 13 device. I use the webbrowser to log in till this is fixed somehow..

This worked perfectly! Thank you for saving me hours on hold with Ticketmaster!!

It worked. Thank you! Now i have to squint to read things, apps are stupid.

Super good suggestion! I was having the same problem for a long time and then finally read this forum. It worked switching back to the default for letter size! Thank you!

I have had this issue for quite sometime. Call Ticketmaster for help and no resolutions. Change screen text display and Ticketmaster App working fine. Great catch and thanks.

"The Genius bar person recommended completely wiping and resetting the phone then DO NOT RESTORE FROM ANY BACKUP, cloud or especially phone to phone."

wouldn't that mean that you'd have to manually re-input every contact, and you'd lose all your notes?

if so, it's a complete nonstarter and apple really needs to figure out an actual fix, rather than telling people to spend hours trying to manually recreate years of data.

I'm having the same issue with an iPhone 15 Pro. I chatted with Ticketmaster support and they could only propose a workaround:

If you’re having issues viewing your tickets in the App, try signing into your online account using the mobile browser instead. You should be able to access your tickets without any issues.

I pinged their support on Twitter about a fix for the app. It's really unacceptable to not have their app work when they instruct you to use your phone for tickets.

I have the exact same issue happened to my wife who has a iPhone 15; I have the 15Plus. The app works on my phone and not hers.

We have current up to date software. reinstalled the app several times. very frustrating.

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Hello

i can confirm this fix worked. I did have my iphone 15pro in Large Text mode and turning back to Default text size unfroze the Ticketmaster My Events (while making my phone harder to read). Thanks

Chad- you are a genius! This has been driving me crazy and honestly giving me anxiety that I will get to a gate and not be able to load the browser. Changing the default text setting worked perfectly! Thank you

Thanks for the tip to use the Live Nation app. I’ve been struggling with Ticketmaster app freezing up for the last few weeks. I logged into Live Nation & bang all of my tickets I’ve already purchased popped right up. Honestly, don’t understand why Ticketmaster hasn’t fixed this. Their customer service is horrible. I’m surprised Apple hasn’t done something to try and fix it maybe or contact Ticketmaster and tell them to revise their app.

This was the problem for me!!! Thank you! I have been using the Live Nation app as a workaround since January. It is easy enough to change to default in the Display Soon setting to use Ticketmaster, then go back to Larger Text...

If you have your accessibility settings set to make your letters larger it bricks the ticketmaster app but no live nation

Change settings back to normal and ticketmaster will work

Change back to large after using TM app

Thank you so much for posting the solution. I would NEVER have figured that out and I had serious problems with my Ticketmaster app last year, unrelated to this. I was so afraid I was going back down that road.