4k cinematic video on 15 pro unable to process or play without glitches!!

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4k cinematic video on 15 pro unable to process or play without glitches!!

Can anyone suggest anything that can help me to process a 4k video I shot today? It was a long interview (30 mins) but when I try to view it, I'm getting an error message (see pic). One fix suggested was to go to photos, albums, cinematic, and check to see if it processed. Doesn't appear it did, but when I try to process, it's giving an error message. So as of now I have a completely glitchy, unuseable video. Does anyone have any suggestions? An hour on with Apple and transfers to 3 people did nothing.

iPhone 15 Pro, iOS 17

Posted on Jan 17, 2024 03:27 PM

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mjmanning1 Author

Level 1

15 points

Jan 21, 2024 06:28 AM in response to aallam

nope, no space issues. I have ample. Apple has other complaints of the same issue but still no fix.

I’ve sent Apple screenshots, screen records, and have had 3 separate conversations. Still nothing. It’s been escalated to the developers so I’m hoping, but my timeline (I work in video production) is close to closing. Incredibly disappointing since I upgraded to this phone specifically for this reason. Not acceptable. Not at all.

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