Touch ID stopped working
After 7 months, Touch ID stopped working for no apparent reason on iMac with M1 chip, Magic Keyboard, macOS Ventura 13.6.
Error message: "Failed - unable to complete Touch ID enrollment."
Any thoughts?
iMac 27″
With the Touch ID Keyboard switched ON ( Slider button on front edge of keyboard )
Cable the the Keyboard using the Lightning cable from Apple to the computer
Can you register an Finger Print ?
If not, switch OFF the keyboard and pause
Never the above and try again
Does it work now ?
If not - the keyboard may have become defective
Then have a few suggestions ;
Start now and open an Apple Support Ticket as they are PAID Apple Employees to deal will these types of issues .
Have the keyboard evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions
Make an Appointment at the Apple Genius Bar
call 1 800 MyApple and have them evaluate the keyboard
Contact Apple for support and service