I left my family but my phone says I’m still in one

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Level 1

5 points

I left my family but my phone says I’m still in one

i was in a family and was trying to make an in app purchase but it wouldn’t let me use my own payment methods, only the family organizers cards. It won’t let me change my payment method so I left the family in hopes it would get rid of the other cards so i can add my own. The app I’m trying to make a purchase in continues to ask for a verification code for the family organizers card, my phone says I’m in a family even though i just left it. I even added money to my Apple Store account but it wont let me use it, What do i do?

iPhone 14 Pro, iOS 17

Posted on Dec 29, 2023 3:50 AM

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Answer 1

turingtest2

Level 10

277,799 points

Dec 29, 2023 7:11 AM in response to jaidenene

See Leave Family Sharing - Apple Support and check that you've removed yourself properly from the family. It is possible that if you had a transaction in progress the system will still want to charge the original payment method it was going to use. Reach out to Official Apple Support for assistance if required.

FWIW it should be sufficient to turn off purchase sharing in order to pay for a purchase yourself, after which you could turn purchase sharing back on again if you wanted access to other family member's purchases.

tt2

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I left my family but my phone says I’m still in one

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