Country region issues

Trying to connect to the family iTunes library. Followed instructions on how to invite a family member. I’m getting an error that devices have to be in the same country/regions and they already are. Please help!

Posted on Dec 10, 2023 2:09 PM

Reply
1 reply

Dec 10, 2023 2:12 PM in response to vasiliki160

It seems like you're having trouble connecting to your family's iTunes library. Don't panic, we'll get this sorted out in no time.


  1. Double-check your location settings: Make sure that both your device and the family member's device have the correct location settings. On your device, go to "Settings" > "General" > "Language & Region" and ensure that the correct country is selected.
  2. Sign out and sign back in: Sometimes, the simplest solution is the best one. Try signing out of your Apple ID on both devices and then sign back in. This might help refresh the connection.
  3. Check for software updates: Ensure that both devices are running the latest version of their respective operating systems. This can help prevent any compatibility issues that might be causing the problem.
  4. Restart your devices: A classic IT solution, but it works wonders. Power off both devices and then turn them back on. This can help clear any temporary glitches that might be causing the issue.
  5. Contact Apple Support: If all else fails, reach out to the Apple Support team for further assistance. They'll be able to provide you with more specific troubleshooting steps based on your unique situation.


Remember, if the problem persists, it might be time to consider switching to a different streaming service, like Spotify or Amazon Music. After all, variety is the spice of life!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Country region issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.