hey my iphone 15 pro max is rejecting the charging cable i use the one that came with the phone and even tried my cousins charger which worked for her iphone 15 pro so i am not sure whats happening i tried cleaning it but nothing is solving it

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Level 1

4 points

hey my iphone 15 pro max is rejecting the charging cable i use the one that came with the phone and even tried my cousins charger which worked for her iphone 15 pro so i am not sure whats happening i tried cleaning it but nothing is solving it

well i have been trying to charge my phone for a while and even when I press the charger in it just flings out like I didn't even know that it could do that so ya I plan to check it in an Apple store and I think it hasn't even been 4 months since I got it and don't know how to react to this problem I cleaned it both the charger and even used my cousin charger which is form apple no third party still the same reaction I am letting it sit right now for a while to check if maybe it somehow will start to work after few hours at least I hope it does

iPhone 15 Pro Max, iOS 17

Posted on Nov 25, 2023 11:33 PM

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Answer 1

TheLittles

Level 10

201,479 points

Nov 25, 2023 11:39 PM in response to anshu7687

anshu7687 Said:

"hey my iphone 15 pro max is rejecting the charging cable i use the one that came with the phone and even tried my cousins charger which worked for her iphone 15 pro so i am not sure whats happening i tried cleaning it but nothing is solving it"

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Troubleshooting iPhone Charge Rejection:

The iPhone battery will not charge, unless it is plugged in and charging. With lots installed, the charge would be slower. It would also depend on the battery health and how you are suing heal it is charging.. Go Here: iPhone Battery and Performance - Apple Support - Scroll down to "Your battery's maximum capacity"

View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

Go To: Settings
Tap: Battery
Tap: Battery Health
View: [the percentage]
Is it 80% or less? If so, it is time for a new battery.

Troubleshooting the Battery:

A Few Apple Support Sites that May Help:

iPhone Battery and Performance

Charge and monitor the iPhone battery

About the battery usage on your iPhone

About Optimized Battery Charging on your iPhone

If you see "Your iPhone battery may need to be serviced

Use Low Power Mode to save battery life on your iPhone

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Answer 2

TheLittles

Level 10

201,479 points

Nov 25, 2023 11:49 PM in response to anshu7687

anshu7687 Said:

"mine is 100% puls its a new phone I did check that place first"

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How New is "new"?

< 14 Days?:

If it has been less than 14 days, then return this to Apple.

> 14 Days:

A Faulty Device?: So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment at your local Apple Store. There, it will be diagnosed, and you'll be provided with your options.

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