Can’t add a new payment method

marin58 Said:

"Can’t add a new payment method: It won’t let me click on add a new payment method or delete the old one"

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Troubleshooting Adding a Method of Payment:

A. Refer to these Two Links:

• Payment Methods that you can Use with your Apple ID - Apple Support
• If your Payment Method is Declined in the App Store or iTunes Store - Apple Support

No Success?

B. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

marin58 Said:

"Can’t add a new payment method: It won’t let me click on add a new payment method or delete the old one"

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Troubleshooting Updating the Method Payment:

Have you relocated? If so, you need to zero-out your balance to make the change. Note that all purchased Apple Store items will be lost, if changed.

Zeroing-Out the Balance:

Purchase something that is more than what is in your account. Or, contact an Apple Rep over-the-phone, requesting assistance, asking that they zero-out the balance, then change your location to where it should be..

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Tjk52 Said:

“I can’t change my payment method on my phone”

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See my above reply.

I can’t change my payment method on my phone