Why did Software Update stop working?

Software Update shows 1 update waiting. When I open it though, it just hangs up at "checking for updates" - goes no further. The "wheel" just keeps spinning.


Mac Mini 2000

Big Sur 11.7.10

Mac mini, macOS 11.7

Posted on Nov 18, 2023 3:20 PM

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Question marked as Top-ranking reply

Posted on Nov 18, 2023 7:04 PM

Have you installed any third-party AV-ware, Cleaning-ware or a VPN?


If so, they can block the Mac's normal operation and need to be uninstalled as per the developers directions.

6 replies

Nov 18, 2023 7:20 PM in response to kenfromrockaway

kenfromrockaway Said:

"Why did Software Update stop working?: Software Update shows 1 update waiting. When I open it though, it just hangs up at 'checking for updates' - goes no further. The 'wheel"'just keeps spinning. Mac Mini 2000 Big Sur 11.7.10"

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Troubleshooting Stalled Mac Update:



Connect Using Ethernet:

Keep this plugged in charging. Then, connect it to your router using Ethernet. This is the adapter to get: The Belkin USB-C to Gigabit Ethernet Adapter - Apple

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Why did Software Update stop working?

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