This past 6 days, the playcounts on my Mac library haven't been updating with music played on my phone. I've tried everything - synced devices. Unsynced and re-synced. Updated all my settings and all updated. Unauthorised and authorised my device. Updated itunes library. Connected my phone with cable to my Mac and synced up. The recently played also doesn't update - it's soooo frustrating - please help!
MacBook Pro 13″, macOS 13.6
I'm having the same issue after update to iOS 17. Play counts are not updating on other devices from iphone or ipod touch.
At the moment, itunes music doesn't seem to recognise that I'm using it on multiple devices. In the past, if I tried to play music on my iphone (for instance) while music was already playing on another device, I would get a warning message and music would stop playing on one of the devices.
However, this morning I tried playing music simultaneously on four devices (iMac, iphone, ipod touch and apple music on a PC) and had no messages and music kept playing on all devices at the same time.
I wondered if my apple ID was not working properly, but checked and I seem to be properly logged-in on all devices.
Furthermore, If I add a new album on one of my devices (all four), it appears on all my devices (all four), so apple ID is presumably fine. And if I manually update the music library on my Mac or PC (file/library/update icloud music library) the libraries update properly on my phone and ipod (and MAC/PC).
It just seems to be the play counts that don't update properly to icloud from my iphone or ipod. Up to installing iOS 17, the play counts updated automatically at least once a day, usually after the first play on iphone/ipod. So far, neither the plays from iphone or ipod have synced for two days.
I tried un-toggling the "Sync Library" on my iphone and then turning the "Sync Library" on again, hoping this might force a fresh sync. But it didn't.
I installed another update this morning that claimed to solve some bugs (icloud music problems was not listed as one of the issues), but, so far, there is no evidence that this update has helped.
I'm having the same issue after update to iOS 17. Play counts are not updating on other devices from iphone or ipod touch.
At the moment, itunes music doesn't seem to recognise that I'm using it on multiple devices. In the past, if I tried to play music on my iphone (for instance) while music was already playing on another device, I would get a warning message and music would stop playing on one of the devices.
However, this morning I tried playing music simultaneously on four devices (iMac, iphone, ipod touch and apple music on a PC) and had no messages and music kept playing on all devices at the same time.
I wondered if my apple ID was not working properly, but checked and I seem to be properly logged-in on all devices.
Furthermore, If I add a new album on one of my devices (all four), it appears on all my devices (all four), so apple ID is presumably fine. And if I manually update the music library on my Mac or PC (file/library/update icloud music library) the libraries update properly on my phone and ipod (and MAC/PC).
It just seems to be the play counts that don't update properly to icloud from my iphone or ipod. Up to installing iOS 17, the play counts updated automatically at least once a day, usually after the first play on iphone/ipod. So far, neither the plays from iphone or ipod have synced for two days.
I tried un-toggling the "Sync Library" on my iphone and then turning the "Sync Library" on again, hoping this might force a fresh sync. But it didn't.
I installed another update this morning that claimed to solve some bugs (icloud music problems was not listed as one of the issues), but, so far, there is no evidence that this update has helped.
Same issue here. However, if I play a track on my MacBook (Sonoma 14.1 latest update), it shows on my IOS devices in a smart playlist of last played.
I spoke to Apple Support before I discovered this and they worked on the assumption it was a MacOS issue, but it looks now as if it's an IOS issue. I'll try to reopen my support ticket and let them know.
If you just recently upgraded you Mac to SONOMA, I suggest you make this known to Apple using this link:
I don't have this upgrade to Sonoma available as my Mac is from 2017
Play count not updating again
