Why can’t i download the iOS 17 on my iPad 6th generation

the install and download option is visible but not available to click on my iPad 6th generation , what can we do to solve this issue


Posted on Nov 6, 2023 02:27 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2023 03:17 AM

Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About


Not sure which iPad you have? Identify your iPad model.


Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:


32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)


64-bit devices

iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8

iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7.2


Newer models are all able to be updated to the current version - iPadOS 17.1

  • iPad Pro 12.9" (2nd generation and later)
  • iPad Pro 11" (1st generation and later)
  • iPad Pro 10.5"
  • iPad Air (3rd generation and later)
  • iPad (6th generation and later)
  • iPad mini (5th generation and later)



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



4 replies
Question marked as Top-ranking reply

Nov 6, 2023 03:17 AM in response to Coco_sarah

Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About


Not sure which iPad you have? Identify your iPad model.


Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:


32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)


64-bit devices

iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8

iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7.2


Newer models are all able to be updated to the current version - iPadOS 17.1

  • iPad Pro 12.9" (2nd generation and later)
  • iPad Pro 11" (1st generation and later)
  • iPad Pro 10.5"
  • iPad Air (3rd generation and later)
  • iPad (6th generation and later)
  • iPad mini (5th generation and later)



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



Nov 6, 2023 02:57 AM in response to Coco_sarah

The iPad (6th generation) is compatible with iPadOS 17.

iPad models compatible with iPadOS 17 - Apple Support


So check some other things. For instance, if you are trying to update wirelessly, you need to be connected to the Internet via Wi-Fi, and your iPad should be charged and connected to power. Make sure that you do not have any VPN turned on.


Update your iPhone or iPad - Apple Support

If your iPhone or iPad won't update - Apple Support


Dec 27, 2023 11:32 AM in response to jacobdasantos2013

jacobdasantos2013 wrote:

I can’t believe that you are rejecting the 6th gen and 5th generation for the new updates 17.2 and more to come.


Apple's description of iPadOS 17 says that it is compatible with

  • iPad Pro 12.9-inch (2nd generation and later)
  • iPad Pro 10.5-inch
  • iPad Pro 11-inch (1st generation and later)
  • iPad Air (3rd generation and later)
  • iPad (6th generation and later)
  • iPad mini (5th generation and later)


If your iPad is one of these, you can run iPadOS 17. If it is not, you can't. We aren't Apple and aren't "rejecting" your iPad, but we can't magically add older iPads to this list, either.


If your iPad is compatible but you are having problems updating, see the previously-posed Support article, and

Updating iOS: common issues and solutions - Apple Community


Note that iOS and iPadOS updates are one-way – if you install a new version, but don't like it, you can't go back.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can’t i download the iOS 17 on my iPad 6th generation

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