Apple TV Remote Volume Control

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Level 1

5 points

Apple TV Remote Volume Control

My apple TV suddenly does not allow my phone to control the volume on one of the apple TVs in my house. My wife's iphone IS able to still control the volume.

Things I've tried:

1) update apple tv

2) update iphone

3) remove and reconnect both phones as remotes

4) factory reset apple tv

5) reset wi-fi

6) turn "change with buttons" on in my iphone

7) factory reset television and turn the CEC audio control back on

8) unplug and replug all wires

9) swap audio optic wire and just use HDMI on my stereo

10) Hard reset iphone

**Note** during this entire process, my wife maintains the ability to control the volume using her iphone as a remote while mine is not able to control volume

Apple TV 4K, tvOS 17

Posted on Oct 30, 2023 10:26 PM

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Answer 1

Top-ranking reply

destwolinska

Level 1

10 points

Oct 31, 2023 09:45 AM in response to Moshgra

I have a somewhat similar issue with volume control, but using the AppleTV remote. I didn't try controlling things with my iPhone at this point. When I updated to tvOS 17.1 (from 17.0), the problem started. It was like the AppleTV remote was constantly sending signals to the TV so that it blocked controlling the TV even from its own remote.

Similar to you, I did a factory reset and update on the AppleTV. This didn't work in that I could not control the TV volume or other features using either the AppleTV remote or the TV factory remote.

I verified it being the AppleTV remote by moving it to another room far away from my TV and the AppleTV. I could now control the TV with no issues for volume and other settings using the factory remote. I was also able to control things using the iPhone. The minute I brought the AppleTV remote into the room (without touching any buttons on it), the TV started acting up and would not allow anything to control the volume, etc.

I finally solved the issue for me by reseting the AppleTV remote.

If the volume buttons on your Apple TV remote aren't working - Apple Support

After doing the reset, I could control the TV with its own remote. I was then able to go into AppleTV Settings > Remotes and Devices > Volume Control, and train it with the TV remote with no problems. Now I can control the TV with its own remote, the Apple TV remote, and my iPhone.

Maybe this might help you as well.

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Answer 2

Moshgra Author

Level 1

5 points

Oct 31, 2023 10:31 AM in response to destwolinska

That's actually really interesting because I chose to use my phone because the remote is lost somewhere in the living room. Ill probably flip some couches to find it. I just learned that my wife's phone is only 17.03 or whatever the previous update is, while mine is 17.1

Seems like a big issue with this update, I'll have to find a way to make a bug report.

Thanks for taking the time to respond, this was really helpful.

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Answer 3

cindi40

Level 1

33 points

Jan 19, 2024 09:41 PM in response to Moshgra

Do you have a Siri Remote? Try this. It worked for me.

Just hold down the TV button and Volume down buttons simultaneously for 6 seconds and that should reset the Siri Remote and will fix the IR programming of the volume buttons.

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Answer 4

Nov 9, 2023 08:57 PM in response to Moshgra

I hope you were able to solve your specific issue. Everything has continued to work well for me since resetting the AppleTV remote.

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Answer 5

JPfiff

Level 1

8 points

Mar 31, 2024 10:53 AM in response to Moshgra

When I updated to an iPhone 14Pro I was not able to control the Apple TV my older phone, Apple Pro 11 still can control the tv and volume, change Chanel’s etc

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Answer 6

JPfiff

Level 1

8 points

Mar 31, 2024 10:54 AM in response to destwolinska

My Apple TV remote works fine. When I try to control the Tv from my phone, control center it does not find the Apple TV. I have IPhone 14 pro

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Apple TV Remote Volume Control

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