macOS Sonoma on macbook pro indicates remote management this mac is owned by tech data corporation. I need to disable this are there any easy answers

I have a Macbook Pro 2019 13" which has worked perfect since purchased. I recently upgraded to Mac OS Sonoma and it worked fine, I have a number of macs and have been working on the others and last worked on this mac 2 days ago. Today when I tried to log in the mac desktop appeared as usual but then a splash screen came on top indicating Remote Management this Mac is owned by Tech Data Corporation. Clicking on a more details I get a message indicating the mac is stolen.


I have a second admin account on this mac that I can log into it works fine and I have created another temp admin account which also works fine however my main user account I am unable to access. I do have a time machine back up of the mac taken before the Sonoma upgrade.


Reading the internet its not looking an easy fix and may have to delete the user account and create a new one.

MacBook Pro 13″, OS X 10.11

Posted on Oct 30, 2023 06:05 PM

Reply

Similar questions

1 reply

Oct 30, 2023 06:37 PM in response to iPodista

iPodista Said:

"macOS Sonoma on macbook pro indicates remote management this mac is owned by tech data corporation. I need to disable this are there any easy answers: [...]a splash screen came on top indicating Remote Management this Mac is owned by Tech Data Corporation. Clicking on a more details I get a message indicating the mac is stolen.[...]"

-------


Return this:


A. If Sold a Stollen Device:

So, who sold this to you? If not Apple Support, then return it. If purchased through a Web site (i.e. eBay and Amazon), then contact the site, seeing if the seller can be held accountable, and if you can get your item back directly. If Apple is not the case, then take this in to local law enforcement, and provide the seller's info.


B. Apple (mistakenly) Selling a Used Device:

I remember working on a Mac I purchased from Apple, and after sending it in 11 times for service (while COVID was abroad), it ended up being a returned device that the Appel store it was returned to never disassociated it from the seller's name. Being noting on me, Apple honored the return.

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS Sonoma on macbook pro indicates remote management this mac is owned by tech data corporation. I need to disable this are there any easy answers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.