iPad Air 5, Touch ID not working after update to 17.1

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KaiKann Author

Level 1

5 points

iPad Air 5, Touch ID not working after update to 17.1

Anyone have the same issue ?

Posted on Oct 25, 2023 1:17 PM

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Answer 1

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KaiKann Author

Level 1

5 points

Oct 25, 2023 10:59 PM in response to Lyssa

No the iPad has not been fixed yet, yesterday before the update to 17.1 it worked without problems ... after the update it could not scan the fingerprint anymore, then I wanted to add another finger in the settings at code, that was not possible either. I restarted the iPad 2-3 times (without changing anything).

This morning, miraculously, I was able to unlock the iPad with my finger again... It's strange.

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Answer 2

Oct 26, 2023 2:54 PM in response to KaiKann

I have absolutely same problem with my iPad 5 after updating to 17.0.3 from 16.x.

Couple of times after several restarts I could unlock with Touch ID but generally it doesn’t work anymore and just write alert that “Touch ID couldn’t be initialized”.

I hope in a next versions of iPadOS Apple will fix problem. Because now I am using everywhere password and it’s not comfortable at all. :(

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Answer 3

Lyssa

Level 8

41,381 points

Oct 25, 2023 4:43 PM in response to KaiKann

What do you mean by "not working"? Has the iPad been repaired?

~Lyssa

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Answer 4

Dec 15, 2023 4:58 AM in response to Lyssa

I asked service center about repair and they said that I can only exchange it by warranty. the touchId sensor is the only part that can not be repaired or replaced. Sounds strange.

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iPad Air 5, Touch ID not working after update to 17.1

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