Why Recovery Assistant

Help!!! Just turn on my MacBook Pro, why it turned up like this?? This screen cannot function, just stay on like this, even I couldn't click 'Restart' or 'Next' button. Even I turn off and on. What happen? How do I resolve this?

MacBook Pro 13″, macOS 13.5

Posted on Oct 17, 2023 10:26 PM

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1 reply

kaz-k

Level 9

51,036 points

Oct 18, 2023 2:51 AM in response to Kevinow

Hi,

Startup in Safe Mode, then normal boot which could solve your issue.

Use safe mode on your Mac – Apple Support (AU)

If it doesn't help, and if your MacBook Pro has intel processor, resetting NVRAM could solve the issue.

Reset NVRAM on your Mac - Apple Support

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