Since upgrading to IOS 17 I’m unable to pause videos. They keep running but the sound is muted. I’ve restarted my iPad with no change. This issue is on multiple videos. Very frustrating.
[Re-Titled by Moderator]
iPad Pro, iPadOS 14
Hey there Number-7,
Thanks for reaching out to the Apple Support Communities.
To get started, is this issue occurring when viewing videos in the Photos app, or a different app?
If the issue is occurring in third-party apps, give the steps listed in the following resource a try: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
While we understand that the issue is with pausing videos, the steps above can help with troubleshooting other unexpected issues as well.
Keep us updated on the results.
Take care.
Hello Number-7,
Thank you for keeping us updated. If your issue continues to occur, even after following the recommended steps that were shared in the previous response, please reach out to the app developers for help. They might need to investigate this issue further with you. This resource can show you how to contact them: How to contact an app developer - Apple Support
Contact the developer of an iOS, iPadOS, or watchOS app
1. Open the App Store on your iPhone or iPad.
2. Search for the app, then tap it. If you can't find it, tap the account buttonor your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
Thank you for using Apple Support Communities. Take care.
It’s happening on a number of church apps on both my iPad and my iPhone. This just started after I downloaded IOS 17.03. I hit the pause but the video keeps playing but it mutes. It’s really odd that it’s happening on all of these apps. It has to be an issue with my phone and iPad. I’ve rebooted both and the issue persists.
Videos played on iPad won't pause, play without sound
