awful sound quality on videos, recorded in camera app

I just recently updated my iPhone 13 pro to the IOS 17.0.1 and then to the latest 17.0.3. And i noticed that when I record video in camera app, the sound is terrible, distorted, hissing and scraping. there are definitely no problems with the microphone itself. In third party apps it works perfectly. this problem only occurs when recording video in camera app. and I’m quite annoyed with it. seems like people have been facing this problem for a long time, but it still hasn’t been fixed

iPhone 13 Pro, iOS 17

Posted on Oct 15, 2023 11:02 AM

Reply

Similar questions

5 replies

Oct 16, 2023 12:12 PM in response to lev_belykov

Hi lev_belykov,


Thanks for using Apple Support Communities. We understand you are experiencing an issue with video recording. It sounds like you've already tested this other apps, so great job there. We would like to test if this continues after a restart. See how here: Restart your iPhone - Apple Support


If restarting doesn't help, reach out here: Official Apple Support


Thanks.

Oct 16, 2023 10:37 PM in response to Stevi_S

no, restarting doesn’t help at all. I,ve already tried to contact apple support center, but no one called me back. and information given me on my problem is useless. Again, there is no problem with hardware. it’s definitely software. I really hope that this will be fixed in the very next IOS update.

Also, since I updated my previous iPhone Xs max to IOS 16 I faced a quite similar problem: in videos over 40 seconds long, sometimes sound was simply not recorded. And again, in other apps there was no problem, only in camera app

Oct 17, 2023 05:32 AM in response to lev_belykov

H lev_belykov,


If you have already spoken to Apple, and still waiting on a callback, they should have given you a case number. We recommend reaching back out to Apple and provide them with the case number. It should save you the time of starting over explaining what's going on, and all the steps you have tried. You will want Apple looking into this with you further to find out what's causing the problem with sound when recording.


Here is the link for support, you can also check to see if chat support is available in your area. Get Support.



Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

awful sound quality on videos, recorded in camera app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.