Hi pengas23,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Are you using your AirPods with multiple devices?
If you are using your AirPods with an iPhone or iPad, let’s check for a software update and make sure that you are running the latest version of iOS or iPadOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Update your iPhone or iPad - Apple Support
If you haven't please reset your AirPods.
How to reset your AirPods and AirPods Pro - Apple Support
If you need further assistance, please reach out to us using the support link below so we can take a closer look into the issue.
Get Support
Take care!