iPad running iOS17 cannot connect to Apple TV running TVOS17 via AirPlay

Thanks, Genieen,

Those documents are useful, and I appreciate how they have a dropdown which allows people to select the version of the software they would like specific help with. That's much more useful than a generic outdated help file. I think the document which would be most helpful in this situation would be the last one - If screen mirroring or streaming isn't working on your AirPlay-compatible device. I could imagine that this document could provide very helpful troubleshooting tips. Since it was last updated in July 2021, the advice is very generic. Of course, the devices are turned on. Of course they're near each other. Of course we have restarted the iPads and the Apple TVs.

Tragically, the troubleshooting step 2: "Check that the devices are updated to the latest software " is actually what has caused this problem.

My advice to anyone using Apple TVs in an enterprise setting is to avoid updating to TVOS17 until a point release has come out to address this issue.

We've done some experimenting, in case it helps Apple as they design a solution here.

The problem is consistent regardless of the Apple TV 4K 3rd gen, the Apple TV 4K 2nd gen and the non-4K 4th gen. All models of Apple TV that we have in our fleet have this issue on TVOS16 or TVOS17.

The problem does not affect iPad Air 3 or iPad Gen 10. Both models can connect via AirPlay with iOS17 and TVOS17.

The problem is consistently replicated on iPad Gen 7 or iPad Gen 9. They will connect via AirPlay to Apple TV while they are still running iOS16, but when they are upgraded to iOS17, they will not connect via screen mirroring to Apple TV anymore.

The very first time the user tries, they are asked to input the 4-digit code, but after entering that code, it just spins. Restarting all devices has no effect.

The best workaround we have for now is this advice: users with Gen 7 or Gen 9 iPads who rely on screen mirroring to Apple TV should not update to iOS17 until this issue has been recognized and a solution has been announced.

Just a quick update in case anyone is following this thread or experiencing similar issues. The recent release of iOS 17.1 has solved it.

If you are having this issue with 17.0, you should update.

If you are having this issue schoolwide, you should make sure never to update to a point-zero release again, regardless of what the Apple troubleshooting says.