iCloud Drive

Question

iCloud Drive

When I compare my iCloud Drive on my iPad and my iPhone, they differ. My iPad is correct saying I have 8 items in my Documents folder, 1 item in my Downloads folder and no items in my Shortcuts folder.

My iPhone tells me I have 9 items in my Documents folder but when I count them there are only 8. My iPhone tells me I have 2 items in my Downloads folder but there is only one. My iPhone tells me I have 1 item in my Shortcuts folder but when I click on it it says ‘folder empty’

So my iPad is correct but my iPhone tells me I have extra items in different folders but when I count them they match my iPad. What are these ghost items and how do I get my devices to show the same info?

I’ve tried resetting my iPhone.

iPhone 11, iOS 17

Posted on Oct 9, 2023 12:30 PM

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Answer 1

Dorain1

Community Specialist

Oct 10, 2023 11:08 AM in response to VinylJunkie57

Hi VinylJunkie57,

Let's see if we can help sort this out for you so the number of documents appear correctly on both device.

We know you mentioned you have tried resetting your iPhone, since there are several different types of resets we'd need to know which one you performed.

If you haven't already, turn off iCloud Drive on your iPhone by going to Settings > tap your name > iCloud > turn off iCloud Drive. See Set up iCloud Drive - Apple Support and then Restart your iPhone - Apple Support.

After restarting go back to your iCloud settings and turn the iCloud Drive back on. If you still need help, reach back out and let us know which reset you performed.

Take care!

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Answer 2

Mike_P1

Community Specialist

Oct 19, 2023 08:54 AM in response to VinylJunkie57

Hello VinylJunkie57,

Thanks for the additional information regarding your iCloud Drive mismatched data issue.

The next step is to make sure all devices are up to date with the latest OS versions. This simple step can resolve issues like this:

• Update your iPhone or iPad - Apple Support

• Update macOS on Mac - Apple Support

If you need continued assistance, please reach out to the AppleCare phone support team via this link: Get Support.

All the best.

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Answer 3

Oct 19, 2023 08:42 AM in response to Dorain1

I performed a full reset on the iPhone. I also tried turning off my iCloud Drive on my iPhone and then restarted my phone. I still see the same problem.

When I go to my mac and sign in to iCloud.com, I see the correct info that mirrors my iPad. My iPhone still shows there being one item in my shortcuts folder, but as I say, when i click on that folder it says 'folder empty'

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Answer 4

Oct 19, 2023 08:55 AM in response to Dorain1

Hi again. I tried turning off iCloud again on my phone. When I restarted my phone, I saw that the shortcut folder no longer shows one item, which is good news. however, my iCloud Documents folder still shows 9 items when there are only 8.

Thanks

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Answer 5

Gena_D

Community Specialist

Oct 19, 2023 09:40 AM in response to VinylJunkie57

Hi VinylJunkie57,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.

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