Storage on iPhone shows full and prevents most normal functions but massive amount of on-phone storage is unused.

I have visited Genius Bar twice and in both cases they wiped the phone, restored it, stripped down to factory settings but nothing works. They say they don’t understand why it happens. I am on 17.2 update. I note that multiple users have the identical, unsolved problem.


the issue makes the phone unusable for all but the most basic functions.


any ideas?

Windows, Windows 10

Posted on Oct 9, 2023 6:07 AM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Storage on iPhone shows full and prevents most normal functions but massive amount of on-phone storage is unused.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.