Money deducted for no reason

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Level 1

4 points

Money deducted for no reason

A charge of R149,96 was taken off my bank account for Apple bill however this amount doesn’t correspond with my purchase history on my Apple ID I haven’t purchased anything with this amount if I go to refund I can’t even find this charge for this amount to select it because it’s not on my Apple ID only on my bank as Apple bill

iPhone 11 Pro Max, iOS 16

Posted on Oct 6, 2023 01:07 AM

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Answer 1

Top-ranking reply

WheelieNick

Level 8

45,425 points

Oct 6, 2023 01:49 AM in response to Kezza6868

Hi there,

Please try this

.

Search your email for the words "receipt from Apple" or "invoice from Apple".
Look for a receipt that matches the amount that you see on your billing statement.
On the receipt, see what was purchased and which Apple ID was used.
Check if the Apple ID in the email is different than what you used to sign in to reportaproblem.apple.com. If it's different, use this Apple ID to sign in to reportaproblem.apple.com and review your purchase history.

Contact Apple Support

If you checked reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support.

If you see 'apple.com/bill' on your billing statement - Apple Support

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Money deducted for no reason

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