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Face ID reset says Face ID not available. Why

My Face ID stopped working. I am trying to reset it and it says Face ID not available at this time. How do I fix this

iPhone 11, iOS 16

Posted on Oct 4, 2023 2:40 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2023 2:58 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



4 replies
Question marked as Top-ranking reply

Oct 4, 2023 2:58 PM in response to Davewesloh

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



Face ID reset says Face ID not available. Why

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