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iPhone keeps on showing the apple logo and won't turn on

hello my phone was charging and now it won't turn on it keeps on showing the apple sign then glitches and goes black screen. The phone is a 13 mini.


[Re-Titled by Moderator]

Posted on Oct 4, 2023 11:29 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2023 12:34 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


1 reply
Question marked as Top-ranking reply

Oct 4, 2023 12:34 PM in response to Seanclary2

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


iPhone keeps on showing the apple logo and won't turn on

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