Mac doesn't connect to Sennheiser wireless headset

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j80john Author

Level 1

4 points

Mac doesn't connect to Sennheiser wireless headset

Mac has not recognized the blue tooth connection.

MacBook Air, macOS 13.4

Posted on Oct 3, 2023 1:11 PM

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Answer 1

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j80john Author

Level 1

4 points

Oct 3, 2023 3:09 PM in response to Johnb-one

Thank you. I called Sennheiser a couple of hours ago and resolved the problem.

I had to shut off the headset and then hold the off button for six seconds and then the sennheiser headset was discoverable on the apple air blue tooth connection.

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Answer 2

Johnb-one

Level 6

9,180 points

Oct 3, 2023 3:02 PM in response to j80john

Hi, j80john, let’s start with the basics:

is your Mac Discoverable via Bluetooth, eg is Bluetooth fully on… the discoverable bit is part of Bluetooth as it won’t work at all if your Mac discoverable… try this link??

https://avantree.com/ca/knowledge-base/how-to-factory-reset-sennheiser-headphones-speakers/?___store=ca&___from_store=default… do you have a model number for this particular Sennheiser wireless headset?? Try sennheiser.com

john B

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Mac doesn't connect to Sennheiser wireless headset

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