Can’t use my balance in apple store

it says there is insufficient remaining store credit, even though there is more than the required

See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)

or 

Tap App Store -> tap your Profile (top right of the screen) -> then you will see your Apple Account balance.

See also -> Add money to your Apple Account balance

Add money to your Apple Account balance - Apple Support

If you have a valid payment method on file, instead of buying or order an App Store & iTunes gift card, you can Add money to your Apple Account balance anytime, no gift card needed, see -> Apple Gift Card - Apple (UK)

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If you have enough money in your Apple Account balance, all you have to do is -> you need to set your Apple Account balance as your default payment.

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

See -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

and ⤵️

• You can't use your Apple Account balance to send gifts or gift cards.
• If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
• Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.