iCloud Fails to Back Up iMessage Chat Photos

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iCloud Fails to Back Up iMessage Chat Photos

I had my iPhone 14 Pro Max all backed up, including iMessage, with iCloud backup for months, with over 100GB of extra space. When I got my hands on the iPhone 15 Pro Max, I chose iCloud backup during setup. Everything seemed cool iMessage chats transferred over, but my iMessage chat photos didn't transfer over. I've already traded in my old iPhone, and Apple support couldn't magic a fix. Tried the classic on-off with iMessage sync, plugged my phone in for sync – nada. Any ideas on what's causing this ? And I 100% had iMessage backed up and had a full backup done right before I transferred this over.

iPhone 15 Pro Max

Posted on Oct 2, 2023 08:16 AM

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Answer 1

MVegas21

Community Specialist

Oct 4, 2023 07:30 AM in response to Johnsmith15

Hi Johnsmith15,

It would be best to reach back out to Apple Support directly so they can look into this with you further. They can be contacted here: Get Support or by calling the most applicable phone number from this list: Contact Apple for support and service.

Regards.

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Answer 2

Oct 17, 2023 08:56 PM in response to Johnsmith15

This has been an issue for me and my husbands iPhone 15Pro as well the number of GB Back up show it’s all there and if I spend my time back scrolling the pics are there

but when I search under our thread only a few show up on the “Show All”

after reading multiple people with same issue and contacting Apple

looks like it’ll be an IOS update fix

hopefully soon :/

#imessageIndexing#MessagingPicturesNotLoading#iPhone15Messaging

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iCloud Fails to Back Up iMessage Chat Photos

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