Seems that all new photos I take on iPhone15 does not recognize faces nor pets. In an attempt to fix, I deleted all names associated with pictures to reset faces and pets. Well, it didn’t work. Now, no faces or pets are recognized for both old photos and new. Has anyone else run into the same issue?
Hello Jmartinez0281,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone not scanning for faces or pets. Try the steps here to see if they resolve the issue: If you can’t find pets in the People & Pets album in Photos
"For your photos and videos of your pets to appear in this album, your device has to first complete the following steps:
Your iPhone or iPad must be locked and connected to power during the detection process. Photos on your Mac can detect these photos as long as you aren't using the app. Depending on what tasks are running in the background and the size of your photo library, this process could happen quickly or take up to a few days to complete.
While the Photos app is detecting pet photos, a "Finding People..." message appears in the People & Pets album. Until this detection is complete and the pets in your photos have been identified, the album will still be labeled People instead of People & Pets.
Fix misidentifications, remove people or pets, and do more with the People & Pets album in Photos"
We hope this helps.
Cheers!
Hello Jmartinez0281,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone not scanning for faces or pets. Try the steps here to see if they resolve the issue: If you can’t find pets in the People & Pets album in Photos
"For your photos and videos of your pets to appear in this album, your device has to first complete the following steps:
Your iPhone or iPad must be locked and connected to power during the detection process. Photos on your Mac can detect these photos as long as you aren't using the app. Depending on what tasks are running in the background and the size of your photo library, this process could happen quickly or take up to a few days to complete.
While the Photos app is detecting pet photos, a "Finding People..." message appears in the People & Pets album. Until this detection is complete and the pets in your photos have been identified, the album will still be labeled People instead of People & Pets.
Fix misidentifications, remove people or pets, and do more with the People & Pets album in Photos"
We hope this helps.
Cheers!
Thank you for your reply. Unfortunately, I had already tried all those steps you suggested with no luck.
Did your issue get solved? I've got the exam same on iPhone 15, and none of the troubleshooting is working.
Hi there Jmartinez0281,
If that didn't help clear things up, use this link to reach us for further assistance: Get Support
Take care.
iPhoto People & Pets face recognition not operable
